Brandon Belaire
San Antonio,TX
Summary
Service-focused Technology Support Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Level 2 Technician
Cavender Auto Group
02.2024 - Current
- As the teams local Networking specialist I provide initial networking troubleshooting and resolution to associated issues.
- Led training sessions for 1st level technicians, fostering a supportive learning environment that encouraged professional growth.
- Delivered expedited support during critical outages, minimizing disruptions to car sales operations.
- Conducted regular maintenance on Windows based infrastructure to ensure optimal functionality and extend product lifespan.
- Traveled across 7 Sites across San Antonio and San Marcos to address pending projects and support request tickets.
- provided remote and in-person support to over 700+ employees with in the company averaging a completion rate of 264 tickets per month.
Lead IT Support Specialist
CC Senior Resources
02.2023 - 11.2023
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Offered new employee training to reduce frustration and improve customer satisfaction
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Updated software to safeguard against security flaws
- Determined hardware and network system issues using proactive troubleshooting techniques
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
NOC Technician
Connexion Point
4 2019 - 12.2020
- Installed on-premise networking equipment and SD-WAN software to establish redundant remote site connectivity.
- Provided VLAN creation and VLAN assignment changes on Cisco Catalyst 2960 and 3650 devices
- Provided unbinding services of DHCP Leases on Cisco Catalyst 3650 switches
- Monitored network usage and security events using Kibana and Security Onion.
- Managed company access to confidential user based systems
- Assisted 1st level technicians with troubleshooting methods in both Windows 10, Mac OS, and Debian
- Administered enterprise Antivirus software platform.
- Monitored and followed escalation procedures for outages on our internal infrastructure for servers, services, ISP equipment using Icinga monitoring dashboard
Lead Technology Support Specialist
Connexion Point
06.2018 - 04.2019
- Monitored CAT 5e and CAT 6 Installation
- Built weekly team performance reports
- Distributed tasks to 5 Man Teams across 2 offices
- Reported to Weekly and Monthly office meetings.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
Technology Support Specialist
Connexion Point
09.2017 - 07.2018
- Assisted other offices remotely with SSH/Putty and X11VNC and Tight VNC software
- Responded to users in chat based technical assistance software
- Maintained Asset Inventory in Tracmore and Snipe-IT System
- Assisted in hardware and software troubleshooting across Windows 10, Linux Mint and Mac OS desktop environments.
- Assisted in and Maintained Printer Hardware troubleshooting and Printer Installation.
Education
Some College (No Degree) - Network And System Administration
San Antonio College
San Antonio, TXHigh School Diploma -
Churchill High School
San Antonio, TX 08.2012 - 05.2016
Timeline
Level 2 Technician
Cavender Auto Group
02.2024 - Current
Lead IT Support Specialist
CC Senior Resources
02.2023 - 11.2023
Lead Technology Support Specialist
Connexion Point
06.2018 - 04.2019
Technology Support Specialist
Connexion Point
09.2017 - 07.2018
High School Diploma -
Churchill High School
08.2012 - 05.2016
NOC Technician
Connexion Point
4 2019 - 12.2020
Some College (No Degree) - Network And System Administration
San Antonio College
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