Brandon Bell
Summary
Dedicated customer service professional with a strong understanding of service delivery and proven multitasking abilities. Committed to building and maintaining professional relationships that drive profitability and business results. Astute call center professional with polished communication skills, adept at overcoming customer objections. Self-motivated and a true team player. Extensive experience in the customer service industry, specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses. Talented owner with excellent marketing, customer service, and facility oversight skills. Highly effective at working with people at all levels of an organization. A hard-driving business leader skilled in strategic planning and team development. Able to recruit and train employees to meet customer and business demands. Forward-thinking and resourceful in meeting unique needs.
Overview
22
22
years of professional experience
Work History
Nutrition Pilot Plant Operator
Leprino Foods
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Implemented proper dosages and titration of chemicals used in the CIP and COP operations needed to clean machines used in the plant
Owner/Operator
New Vintage Apparel LLC
02.2016 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Owner/Operator
Green Man Recycling
12.2014 - 02.2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Increased customer satisfaction by providing high-quality services and timely communication.
Assistant Produce Manager
King Soopers
06.2013 - 12.2014
- Planned attractive produce displays, using color and texture to enhance.
- Purchased produce following guidelines of marketing plan.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Maintained produce area and kept produce storage area clean and sanitary.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Selected items for specials and marked down items to reduce losses.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Bakery Manager
King Soopers Bakery
03.2009 - 06.2013
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Maintained and controlled inventory of baked goods.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bakery Assistant Manager
King Soopers Bakery
06.2007 - 03.2009
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Baker
King Soopers Bakery
04.2002 - 06.2007
- Complied with health and safety codes to protect staff and customers.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Set heat and humidity temperatures for proof box.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Education
Associate of Arts - Film And Video Production
Community College of Aurora
Aurora, CO03.2024
High School Diploma -
East High School
Denver, CO05.1999
Skills
- Machinery Operations
- Large Dryer, Small Dryer, Micro Thermics UHT/HTST, MP150, Membrane Filtration Systems, Panda Plus Homogenizer, Heidolph Roto Evaporator, UV Filtration Unit, Large Powder Blender,
- Attention to Detail
- Strong Work Ethic
- Good Communication
- Problem-Solving
- Teamwork and Collaboration
Timeline
Nutrition Pilot Plant Operator
Leprino Foods
02.2023 - Current
Owner/Operator
New Vintage Apparel LLC
02.2016 - Current
Owner/Operator
Green Man Recycling
12.2014 - 02.2016
Assistant Produce Manager
King Soopers
06.2013 - 12.2014
Bakery Manager
King Soopers Bakery
03.2009 - 06.2013
Bakery Assistant Manager
King Soopers Bakery
06.2007 - 03.2009
Baker
King Soopers Bakery
04.2002 - 06.2007
Associate of Arts - Film And Video Production
Community College of Aurora
High School Diploma -
East High School
Similar Profiles
Dhruvesh PatelDhruvesh Patel
Senior Project Engineer at Leprino FoodsSenior Project Engineer at Leprino Foods
Sergio VasquezSergio Vasquez
Mixer Machine Operator at Leprino FoodsMixer Machine Operator at Leprino Foods
Chevelle WernsmannChevelle Wernsmann
Quality Assurance Lab Technician at Leprino FoodsQuality Assurance Lab Technician at Leprino Foods