Brandon Benitez
Alpine,UT
Summary
Brandon is a motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 13 months of related experience and superior planning and time management abilities. He is a Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature. As well-coordinated with manual dexterity to handle precise tasks. Dependable, punctual, and focused on meeting demanding production goals.
Overview
2
2
years of professional experience
Work History
Certified Trainer
Cafe Rio
04.2023 - Current
- Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
CSR
Domino's Pizza
10.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Managed inventory effectively, reducing food waste and controlling costs for the business.
Crew Member
Wendy's
06.2022 - 09.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Streamlined drive-thru operations by maintaining a clean and organized workspace.
- Handled cash transactions accurately, ensuring proper change distribution and secure storage of funds.
- Collaborated with team members to ensure timely food preparation and delivery for drive-thru customers.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
- Promoted upselling opportunities to increase overall revenue while catering to customer needs.
- Enhanced customer satisfaction by preparing high-quality, consistent burgers according to established recipes and specifications.
- Maximized efficiency in the kitchen by organizing workstation and maintaining cleanliness throughout shifts.
Education
High School Diploma -
Lone Peak High School
Highland, UT05.2023
Skills
- Personalized Instruction
- Expert in PhotoShop
- Training and coaching
- Group Dynamics
- Public Speaking
- New Hire Training
- Instrumentation
- Orientation and Onboarding
Accomplishments
- Resolved product issues through consumer testing.
- Achieved nominations for service by completing the Floor Ambassador test with high accuracy and efficiency.
- Documented and resolved Tech issues which led to Faster Food Prep.
- Achieved 90% of sales quotes.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Certified Trainer
Cafe Rio
04.2023 - Current
CSR
Domino's Pizza
10.2022 - 02.2023
Crew Member
Wendy's
06.2022 - 09.2022
High School Diploma -
Lone Peak High School
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