BRANDON BENNETT

• Exceptional communication and collaboration skills, fostering productive partnerships with cross-functional teams and partnering on different initiatives.
• Work cross-functionally with the sales and marketing teams to develop a new product launch strategy.
• Proven ability to lead projects from inception to completion, followed by thorough analysis and achievable improvements.
• Manage a team of 8, providing daily support and mentorship to inspire productivity and increase efficiency.
• Use data and analytics to improve store processes and boost new hire retention by 4% by improving communication and implementing new on boarding processes.
• Align company strategic plans with team members and peers to execute large launches in a high-profile location and form partnerships with market leaders.
• Encourage open communications, promoting positive and pro-employee work environment.
• Coordinate, plan and manage different community meetings, public forums and outreach events.
• Proven ability to engage stakeholders at all levels, fostering a collaborative environment that drives innovation and growth

Achievements:

• Successfully launched seasonal campaign and Iphone 11-15 and increasing sales by 2% year over year.
• Spearheaded kids program camp sessions, i.e. Art Lab, & Dream Inventions, successfully 100% participation.
• Raised team engagement by 3% with new implemented recommendations by researching useful practices in operations management and culture trends.

• Conducted communication with Apple Enterprise Briefing Center and external visitors to handle visits with large presentations in our retail space
• Reviewed and delegated time sensitive projects and addressed confidential concerns.
• Organized, planned and executed on-site events and marketing media campaign and video shoots.
• Led and strategized a team during new technology launches, i.e. iPhone 14 and delivered demo experience within Hands on Area at Apple Park.
• Developed and implemented new sales strategies for updated product line-ups
• Recommended and implemented new on-boarding strategies for apple employees and manages on Visitor Experience platform.
• Tracked monthly sales to generate reports for business development planning.
• Evaluated employee performance, identified areas of improvement, and communicated development plans to team members.
• Optimized team performance by training new hires on equipment usage, standard procedures, company values & policies.

Achievements:

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• Implemented customer-centric approaches, enhancing customer experience and generating repeat business.
• Led a team to achieve product launch milestones and deliver white glove customer service.
• Identified customer needs and preferences and informed customers of the development of new product features and devices.
• Mentored junior team members, fostering a culture of continuous learning and professional growth within the company.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Served as a role model and coached the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Worked different stations to provide optimal coverage and meet production goals.
• Held weekly team meetings to inform team members on company news and updates.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Achievements:

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• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Managed vendor relationships to ensure timely delivery of supplies while minimizing costs through competitive pricing negotiations.
• Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
• Collaborated with cafe management to design and implement promotional strategies for cafe items.
• Motivated staff to perform at peak efficiency and quality.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.

• Contributed to company growth by consistently meeting or exceeding monthly sales targets set forth by upper management.
• Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Implemented successful seasonal menu offerings that attracted new customers while satisfying existing clientele preferences for variety.
• Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
• Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
• Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.