Brandon Bentley
Delaware,OH
Summary
Dynamic Customer Service Manager with a proven track record at Buckeye All Stars Cleaning LLC, excelling in complaint resolution and team leadership. Expert in Microsoft Office and committed to enhancing customer satisfaction, I successfully reduced complaints through proactive issue management and effective training, fostering a collaborative environment that drives continuous improvement.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Buckeye All Stars Cleaning LLC.
06.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Visually inspected area for overlooked aspects.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
Education
GED -
Columbus State Community College
Columbus, OH01-2013
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Exceptional telephone etiquette
- Relationship building
- MS office
- Handling escalations
- Issue resolution
- Call center management
- Account management
- Positive and constructive feedback
- Deadline oriented
- Product knowledge
- Customer retention
- Conflict management
- Meticulous attention to detail
- Call center operations
- New hire training
- Staff education and training
- Policy enforcement
- Performance evaluations
- Continuous improvement
- MS office expert
- Product and service solutions
- Personnel training and development
Timeline
Customer Service Manager
Buckeye All Stars Cleaning LLC.
06.2017 - Current
GED -
Columbus State Community College
Similar Profiles
Tavyn IsleyTavyn Isley
Janitor at Buckeye Commercial CleaningJanitor at Buckeye Commercial Cleaning
Cleasli AcostaCleasli Acosta
Cleaner at 7 Stars CleaningCleaner at 7 Stars Cleaning
Sibongile KaumbaSibongile Kaumba
House Keeper at Bright Stars Cleaning Pty LtdHouse Keeper at Bright Stars Cleaning Pty Ltd
James KnightJames Knight
Facilities Ambulortry Senior at The Ohio State Wexner Medical CenterFacilities Ambulortry Senior at The Ohio State Wexner Medical Center
Hunter StarkeyHunter Starkey
Amazon Site Lead at AmazonAmazon Site Lead at Amazon