Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Software
Websites
Timeline
Brandon Berkhouse

Brandon Berkhouse

Business Analyst
Hurst,TX

Summary

Versatile Business Analyst with proven success in automating business processes, developing scalable VBA and SQL-based solutions, and improving operational efficiency using Power Query, SharePoint, and Microsoft Office tools. Recognized SME with strong cross-functional collaboration and client-facing experience. Rapid learner with a passion for continuous improvement and process innovation.

Overview

2025
2025
years of professional experience

Work History

Business Analyst

CoreLogic
04.2018 - 12.2024
  • Utilizing expertise in VBA, developed modular code framework for internal & external report generation, allowing for rapid customization based on business unit and client requirements.
  • Leveraged modular framework to allow rapid development & deployment of new reports with minimal overhead & development time.
  • Streamlined department operations through process automation, reducing manual tasks, automated error checking, & removing redundancies.
  • Leveraged existing business tools to improve processes in order to avoid the cost & training of third party software solutions.
  • Collaborated on large-scale database solutions while expanding personal knowledgebase & proficiencies.

Quality Management Analyst

CoreLogic
  • Analyzed processes, identified areas of improvement, then recommended and implemented solutions and improvements
  • Advised senior managers on policy strategies for reducing liability & preventing losses.
  • Developed automated reports based on management goals to provide actionable data. Improved data collection to provide better information to support operations and eliminate errors.
  • Collaborated with other departments to provide superior customer satisfaction & improve internal risk management policies. As an SME, provided tools & training to aid in reducing financial losses.
  • Managed small team, assigned tasks, staffed projects, & collaborated with other department teams to enhance optimal business flow. Coached newly hired employees while observing progress & delegating tasks.
  • Provided misc technical assistance to multiple other departments.

Operation Services Associate

CoreLogic
  • While still in training, due to my analysis and problem solving strengths, identified as candidate to assume ownership of Client Billing Claims, a specialized position handling disputed client billings.
  • Managed customer relations, worked directly with clients to track & resolve billing disputes & assist with escalated research requests.
  • Self-initiated projects & improvements to increase productivity & efficiency, as well as developed job aids to improve team efficiency & reduce errors.
  • Developed more structured & consistent policies & procedures. Collaborated with Technical Writers to draft official Standard Operating Procedures & Work Instructions.
  • Provided actionable feedback to management to reduce downstream errors.
  • Expanded personal proficiency & personal knowledge base in order to assume additional responsibilities from supervisor & team lead.

Customer Service Rep

Green Tree Servicing
11.2012 - 08.2013
  • Retained after MetLife Home Loans sold to Green Tree Servicing due to experience and performance.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated & resolved customer inquiries & complaints quickly.
  • Offered advice & assistance to customers, paying attention to special needs or wants.
  • Educated customers about billing, payment processing & support policies & procedures.
  • Planned & dealt with payment schedules.

Education

Bachelor of Arts - History

The University of Texas At Arlington, Arlington, TX
12.2015

Skills

  • Business Intelligence
  • KPI Reporting
  • VBA, Power Query, & Power BI
  • SQL & Relational Databases
  • Systems Analysis
  • Technical Writing
  • Process Automation
  • Microsoft Office Suite
  • Lean Six Sigma
  • Learning Agility

Accomplishments

  • Effectively utilized Excel VBA, Power Query, Microsoft SharePoint, SQL, & relational databases to design & implement process framework.
  • Improved efficiency & reduced man-hours while utilizing existing software & company resources, saving money & time.
  • Automated tasks & reporting, to provide effective and meaningful data.
  • Analyzed department data and management goals to synthesize efficient and effective solutions.
  • Took initiative to become SME for department, then revamped, improved, and wrote the standard operating procedures for the processes under my leadership.
  • Continued professional and personal development, by mentoring with direct leaders to develop effective client and inter-personal communication skills.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceWork from home optionFlexible work hours

Software

Excel

Power Query

Power BI

SharePoint

SQL

Timeline

Business Analyst - CoreLogic
04.2018 - 12.2024
Customer Service Rep - Green Tree Servicing
11.2012 - 08.2013
Quality Management Analyst - CoreLogic
Operation Services Associate - CoreLogic
The University of Texas At Arlington - Bachelor of Arts, History

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