Excel
Brandon Berkhouse
Business Analyst
Summary
Motivated by a natural desire to improve processes and procedures, dedicated to making a positive impact and optimizing efficiency for personal and corporate growth. Committed to continual learning and acquiring new skills to expand upon existing skillset and contribute to organizational success. Experienced in inter-department cooperation and task delegation, capable of synthesizing goals and developing solutions based on desired outcomes using available tools. Proficient in client-facing communication and problem-solving, adept at developing effective processes and systems.
Overview
13
13
years of professional experience
Work History
Assoc Professional, Business Analysis
CoreLogic
02.2021 - 12.2024
- Developed modular code framework for internal & external report generation, allowing for rapid customization based on business unit and client requirements.
- Leveraged developed modular code framework to allow rapid development & deployment of new reports with minimal overhead & development time.
- Contributed to business analysis efforts by compiling accurate reports from maintained records when requested by management.
- Improved department efficiency by identifying & implementing process improvements, leveraging existing business tools, resulting in a significant reduction in man-hours, allowing multiple agents to be moved to more high-demand projects.
- Reduced daily process time significantly by revamping internal procedures and introducing process automation tools where needed.
- Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective & efficient project delivery.
- Optimized business processes through thorough analysis and identification of inefficiencies, leading to increased profitability.
- Streamlined department operations through process automation, reducing manual tasks, errors, redundancies, ultimately increasing overall efficiency significantly.
- Evaluated current business practices and proposed improvements based on analysis of needs and resources available.
- Leveraged existing business tools to improve processes in order to avoid the need for third party software solutions.
Professional, Quality Management
CoreLogic
04.2018 - 02.2021
- Assigned tasks to associates, staffed projects, & updated involved parties to enhance optimal business flow.
- Advised senior managers on policy strategies for reducing liability & preventing losses.
- Built operations reports for team leaders, senior managers & executives, supervising automation of reports & data sources to eliminate errors.
- Handled Client Claims & Client Billings according to internal risk management policies, keeping liability minimized by leveraging expertise & available tools.
- Reviewed processes, identifying areas that required improvement.
- Coached newly hired employees while observing progress & delegating tasks.
- Provided technical assistance to multiple other departments when issues arose.
Associate, Operation Services
CoreLogic
05.2016 - 04.2018
- During initial new hire training, identified as candidate to assume ownership of specialized position, handling client billings
- After 3 months as Outsourcing Research agent, began 3 month intensive remote training to assume ownership of Claims
- Concurrent to Claims training, trained as Mapper & performed lien validation/mapping tasks
- Managed customer relations & customer service through daily communication & interaction.
- Worked directly with clients to track & resolve billing disputes & assist with escalated research requests
- Self-initiated projects & improvements to increase productivity & efficiency
- Self-initiated project to develop job aids to improve team efficiency & reduce errors.
- Developed a more structured & consistent policies/procedures
- Drafted Standard Operating Procedures & Work Instructions
- Provided feedback to upstream department management to reduce errors
- Expanded proficiency & knowledge base in order to assume additional responsibilities from supervisor & team lead
- Trained additional agents
Customer Service Rep
Green Tree Servicing
05.2013 - 08.2013
- Answered constant flow of customer calls with minimal wait times.
- Investigated & resolved customer inquiries & complaints quickly.
- Offered advice & assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing & support policies & procedures.
- Planned & dealt with payment schedules.
Customer Service Rep
MetLife Home Loans
11.2012 - 05.2013
- Answered constant flow of customer calls with minimal wait times.
- Investigated & resolved customer inquiries & complaints quickly.
- Offered advice & assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing & support policies & procedures.
- Planned & dealt with payment schedules.
Data Entry Rep
AppleOne Employment Services
03.2012 - 11.2012
- Contacted insurance agencies to confirm customer information
- Compiled data & reviewed information for accuracy prior to input.
Education
Bachelor of Arts - History
12.2015
Skills
- Excel Macros & Queries
- Process Development & Documentation
- Technical Writing
- Customer Communication
- Recommendations for Action
- Judgment and Decision-Making
- Critical Thinking
- Teamwork and collaboration
- Compiling Data & Data Synthesizing
- Systems Analysis
Accomplishments
- Designed a new framework for an internal task tracking system, which streamlined the workflow process, provided improved task tracking, and provided valuable analysis data to aid in upstream process improvements.
- Automated task imports, tracking, and reporting, allowing department to provide management with more effective and meaningful tracking/trending data, while reducing manhours required.
- Designed and implemented a process framework that allows for a variety of disparate tasks to utilize a common source of data, a standardized data structure, task formatting, and nomenclature. This allowed for significant streamlining and automating of previously manual processes, and provided a modular foundation, which enabled the rapid development and implementation of additional tasks and processes.
- Took initiative to become SME for department, then revamped, improved, and wrote the standard operating procedures for the processes under my leadership.
- Continued professional and personal development, by working with direct leaders to develop effective client and inter-personal communication skills in order to better facilitate exchange of ideas and goals for the purpose of designing systems and processes that were both effective and user-friendly.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionPersonal development programsSoftware
SQL
Timeline
Assoc Professional, Business Analysis - CoreLogic
02.2021 - 12.2024
Professional, Quality Management - CoreLogic
04.2018 - 02.2021
Associate, Operation Services - CoreLogic
05.2016 - 04.2018
Customer Service Rep - Green Tree Servicing
05.2013 - 08.2013
Customer Service Rep - MetLife Home Loans
11.2012 - 05.2013
Data Entry Rep - AppleOne Employment Services
03.2012 - 11.2012
The University of Texas At Arlington - Bachelor of Arts, History
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