Brandon Best
Grand Rapids
Summary
Results-driven business owner with strong skills in planning, leadership, and community engagement. Demonstrated success in enhancing customer satisfaction and implementing strategic marketing initiatives. Extensive experience in optimizing financial resources and improving operational efficiency. Proven ability to coordinate projects that boost customer engagement and team performance.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
CFO
Max Entertainment Group
Grand Rapids
11.2020 - 07.2025
- Developed comprehensive business plans outlining services and customer engagement strategies.
- Managed daily operations to ensure efficient workflows and high customer satisfaction levels.
- Coordinated marketing initiatives via social media and local outreach efforts.
- Oversaw budgeting processes, monitored expenses, and optimized financial resources.
- Established supplier relationships to secure quality products at competitive prices.
- Trained staff on customer service standards and operational protocols.
- Supervised employee performance to boost productivity and achieve cost savings.
Human Resources Manager
Maplewood Insurance
Grand Rapids, MI
03.2021 - 12.2023
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Youth Development Professional
Boys and Girls Club
Grand Rapids
07.2017 - 08.2019
- Facilitated youth development programs for diverse age groups, enhancing engagement and participation.
- Collaborated with community partners to improve program offerings and resource availability.
- Mentored staff in best practices for effective youth support and engagement strategies.
- Organized workshops promoting personal growth and leadership skills among participants.
- Evaluated program effectiveness using participant feedback and observational data.
Languages
American Sign Language
Professional
Education
Associate of Arts - Sign Language Interpreting/ Business
Michigan State University
East Lansing, MI 08.2015 - 05.2018
BBA - Business
Grand Valley State University
Allendale, MI 08.2025 - 05.2027
Timeline
BBA - Business
Grand Valley State University
08.2025 - 05.2027
Human Resources Manager
Maplewood Insurance
03.2021 - 12.2023
CFO
Max Entertainment Group
11.2020 - 07.2025
Youth Development Professional
Boys and Girls Club
07.2017 - 08.2019
Associate of Arts - Sign Language Interpreting/ Business
Michigan State University
08.2015 - 05.2018