Brandon Bielefeldt
Cedar Hill,TX
Summary
Dynamic IT Support Specialist with 4+ years of experience delivering frontline help desk and desktop support. Expert in Active Directory, Office 365, ServiceNow, and Citrix, with proven success resolving complex technical issues quickly and efficiently. Known for exceptional customer service, rapid troubleshooting, and driving system reliability under strict SLA compliance.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
United Surgical Partners International, Inc.
Dallas, TX
01.2021 - 01.2025
- Automated user account administration with Python/PowerShell, averaging 1,000+ account creations weekly.
- Managed access for Active Directory, Oracle, Citrix, AdvantX, Cerner, and Exchange Server.
- Served as Level 2 support, resolving high-priority incidents with Network/System Admin teams.
- Used ServiceNow for ticket management, knowledge base creation, and SLA compliance.
- Consistently earned high user satisfaction through efficient troubleshooting and professional service.
Technical Consultant
Freelance IT Services
Cedar Hill, TX
01.2010 - 01.2021
- Built and customized PCs; performed network and Wi-Fi troubleshooting.
- Implemented cybersecurity measures and maintained data privacy for clients.
- Provided long-term IT support and component selection guidance.
IT Intern
Cedar Hill ISD
Cedar Hill, TX
01.2012 - 01.2013
- Assisted with imaging, system deployments, and hardware/software support across school sites.
- Maintained server stacks and configured equipment for faculty and students.
Education
B.S. - Applied Management And Computer Science
Northwood University
01-2019
A.A.S. - Network Administrator & Support
Dallas College
01-2015
Skills
- Productivity & Collaboration: Microsoft Office 2013/2016/2021/365, Skype, Jabber, Cisco Finesse, Cisco AnyConnect
- Operating Systems & Platforms: Windows XP–11, Linux/Debian, Android, Chrome OS
- Systems & Applications: Active Directory, Citrix, VMWare, Altiris, ServiceNow, Cerner, AdvantX, Oracle, Symantec, Remote Desktop, LogMeIn, TeamViewer, VNC
- Hardware & Peripherals: Printers, Scanners, Projectors, System Imaging & Deployment
- Other Tools: Photoshop, Large Language Models (AI), IP Communicator, Cybersecurity & Data Privacy Enforcement
Timeline
IT Support Specialist
United Surgical Partners International, Inc.
01.2021 - 01.2025
IT Intern
Cedar Hill ISD
01.2012 - 01.2013
Technical Consultant
Freelance IT Services
01.2010 - 01.2021
A.A.S. - Network Administrator & Support
Dallas College
B.S. - Applied Management And Computer Science
Northwood University