Summary
Overview
Work History
Education
Skills
Timeline
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BRANDON BINI

EXTON,PA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. As well a seasoned manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Store Manager

Banana Republic
02.2022 - 01.2024
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Manager

Trek Bicycle
05.2019 - 01.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Train and educate customers on how to operate E bikes and how to maintain safety while doing so.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Store Manager

Harbor Freight Tools USA
06.2016 - 04.2019
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Operations Manager

Staples
07.2013 - 08.2015
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company, develop implement, and maintain quality assurance protocols
  • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
  • Ensure that operational activities remain on time and within budget
  • Oversee accounts payable and accounts receivable departments

Education

Bachelor of Arts - Business Management

Temple University
Philadelphia, PA
05.2016

High School Diploma -

West Chester Bayard Rustin High School
West Chester, PA
07.2012

Skills

  • Payroll Management
  • Store Merchandising
  • Report Generation
  • Team Development
  • Employee Training
  • Revenue Generation
  • Retail Inventory Management
  • Personnel Development
  • Supply Ordering
  • Customer Service Management
  • Talent Recruitment
  • Operations Management
  • Team Leadership

Timeline

Store Manager

Banana Republic
02.2022 - 01.2024

Assistant Manager

Trek Bicycle
05.2019 - 01.2022

Store Manager

Harbor Freight Tools USA
06.2016 - 04.2019

Operations Manager

Staples
07.2013 - 08.2015

Bachelor of Arts - Business Management

Temple University

High School Diploma -

West Chester Bayard Rustin High School

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BRANDON BINI