Brandon Black
Houston,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
07.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Front of House Team Member
Chick-fil-A
09.2022 - 06.2023
- Greeted guests and managed seating arrangements.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Operated cash registers accurately and efficiently processed payments from customers.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Restocked necessary items like condiments, napkins, cutlery.
Front Counter Crew Member
Jamba Juice
07.2021 - 07.2022
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
- Participated in training sessions for new employees when needed.
- Addressed customer needs, responding to specific requests.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
Assistant Football Coach
Little League Football
08.2020 - 11.2020
- Organized practices, drills and games for team members.
- Instructed athletes on proper technique in all areas of the game.
- Developed strategies and tactics to improve team performance.
- Arranged travel accommodations for away games when necessary.
- Served as a role model by demonstrating good sportsmanship both on and off the field.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Ran drills and practices to help children to develop and improve sports skills.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06.2023
Skills
- Customer Service
- Customer Satisfaction
- Positive and Professional
- Cash Handling
- Customer Inquiries
- Telephone Etiquette
- Order Management
- Stocking and Replenishing
- Cleaning and Sanitation
- Problem-Solving
- Inventory Restocking
- Willingness to Learn
- Verbal and Written Communication
- Drive-Thru Operations
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Verizon Wireless
07.2023 - 04.2024
Front of House Team Member
Chick-fil-A
09.2022 - 06.2023
Front Counter Crew Member
Jamba Juice
07.2021 - 07.2022
Assistant Football Coach
Little League Football
08.2020 - 11.2020
High School Diploma -
Andy Dekaney High School
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