Brandon Blackstone
Deltona
Summary
Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Manager
PrimeFlight
Cocoa
01.2024 - Current
- Utilized warehouse management systems for tracking shipments and inventory data.
- Enforced safety protocols to promote a secure working environment for all employees.
- Collaborated with cross-functional teams to support overall business objectives and goals.
- Trained and supervised staff on best practices for inventory management and handling.
- Managed daily warehouse operations to ensure efficient workflow and safety compliance.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Overnight Manager
Walmart
Merritt Island
01.2023 - 01.2024
- Fielded guest complaints, developed successful solutions and negotiated results for complete satisfaction.
- Resolved customer complaints in timely and professional manner.
- Implemented and managed markets daily quality process, including associate improvement, compliance assessments and performance reviews.
Operations Manager
IntouchCX
Orlando
02.2021 - 01.2023
- Ensure proper planning, staffing and direction of the operational functions
- Manage and supervise teams
- Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
- Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
- Develop solutions to improve business performance and partner success
- Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
- Motivate teams through relationship building and real-time coaching
- Develop and deploy incentive programs to motivate employees to achieve desired outcomes
- Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
- Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
- Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
Team Leader/Training Facilitator
IntouchCX
Orlando
11.2020 - 02.2021
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Coached new employees struggling with specific tasks.
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success.
- Bolstered employee morale and performance of direct reports through clear and transparent communications.
CSR
Intouch CX
Orlando
02.2020 - 11.2020
- Informed customers of promotions and special offers to increase sales.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Managed customer calls efficiently in fast-paced call center environment.
Dispatch Manager
Cab54
TITUSVILLE
02.2017 - 01.2020
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Planned and executed strategies to increase business and drive profit growth.
- Approached and solved problems with initiative and sound judgment.
Education
NA - Business Management
Seminole State Colledge
Central Florida02.2025
High School - NA
Lyman High School
Casselberry, Florida02.2012
Skills
- Financial Management
- Organizational Management
- Customer Service
- Document Control
- Data Analysis
- Staff Development
- Business Development
- Performance Monitoring
- Planning and Implementation
Certification
Forklift Certified
References
References available upon request.
Timeline
Warehouse Manager
PrimeFlight
01.2024 - Current
Overnight Manager
Walmart
01.2023 - 01.2024
Operations Manager
IntouchCX
02.2021 - 01.2023
Team Leader/Training Facilitator
IntouchCX
11.2020 - 02.2021
CSR
Intouch CX
02.2020 - 11.2020
Dispatch Manager
Cab54
02.2017 - 01.2020
NA - Business Management
Seminole State Colledge
High School - NA
Lyman High School