Brandon Boffin
Spokane Valley,WA
Summary
Passionate, Dynamic and results-driven Operations Leader with 15 years of experience driving high-performing teams to exceed targets in fast-paced, technology-driven environments. Proven track record at Engie in leading operational efficiency initiatives, spearheading cost-saving process improvements, and enhancing productivity through agile methodologies and strategic planning. Adept at managing risk, navigating change, and fostering a culture of continuous improvement. Known for building strong cross-functional partnerships, leading with passion, and delivering impactful results through collaboration, innovation, and team-oriented leadership.
Overview
14
14
years of professional experience
Work History
Operations Manager - AIR, RIP, EDI
Engie Impact
01.2021 - Current
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Manager Data Acquisition - AIR/RIP
Engie Impact
06.2018 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Supervisor - Data Acquisition - EBill
Engie Impact
07.2016 - 07.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved internal & external client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Vendor Relations Manager
Engie Impact
07.2011 - 07.2016
- Implemented efficient processes to monitor and track vendor compliance with contractual obligations.
- Championed ethical sourcing practices, promoting responsible procurement throughout the organization''s supply chain.
- Proactively identified opportunities for efficencies with internal & external processes to mitigate risks, and build/strengthen business to business relationships with key vendors.
- Fostered a culture of continuous improvement within the Vendor Relations team, encouraging innovation and creative problem-solving approaches to address emerging challenges.
- Coordinated onboarding efforts for new vendors, conducting thorough due diligence checks to mitigate potential risks for Clients.
- Managed a diverse portfolio of vendors, effectively balancing risk factors in decision-making processes.
- Established rapport with key stakeholders within the organization, resulting in improved communication channels between departments and vendors.
- Maintained detailed records of vendor interactions, providing valuable insights into ongoing relationship management strategies.
- Supported company-wide initiatives by identifying strategic vendor partners aligned with organizational goals.
- Collaborated with cross-functional teams to identify areas for improvement in vendor relations management.
- Assessed vendor performance through regular evaluations, providing feedback to improve service delivery.
- Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
Education
High School Diploma -
East Valley High School
Spokane, WA06-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Risk management
- Business analysis
- Requirements analysis
- SQL
- Microsoft Power BI
- Stakeholder management
- Scrum framework
- DevOps principles
- Project development
- Project management
- Cross-functional collaboration
- Agile methodology
Accomplishments
- AIR/RIP Digital Data Acquisition. Lead a cross functional team consisting of IT and Operations in an Agile Team environment. Responsible for over 1.5 million transactions and over 10 million data points and their integrity.
- Possess 15 years of distinguished organizational experience & leadership, driven by a genuine passion for cultivating talent and building high-performing teams.
- Inspire excellence by recognizing and harnessing individual strengths, offering tailored coaching to elevate leaders and support their professional growth.
- Set aspirational standards that challenge teams to exceed expectations, fostering a culture rooted in belief, vision, and the pursuit of excellence.
Timeline
Operations Manager - AIR, RIP, EDI
Engie Impact
01.2021 - Current
Manager Data Acquisition - AIR/RIP
Engie Impact
06.2018 - 01.2022
Supervisor - Data Acquisition - EBill
Engie Impact
07.2016 - 07.2018
Vendor Relations Manager
Engie Impact
07.2011 - 07.2016
High School Diploma -
East Valley High School
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