Hi, I’m
Brandon Bolden
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
years of professional experience
1
Certification
Work History
Deutsche Bank
Anti-Financial Crimes Analyst
06.2023 - Current
Job overview
- Analyzed transaction data to investigate and trace the origins of funds transferred between businesses, individuals, and banks within Deutsche Bank's correspondent banking network.
- Created and compiled case documentation utilizing PDF creating software, screenshot software, as well as Microsoft Excel, Adobe Acrobat, Microsoft Word, and more.
- Conducted thorough investigations on businesses, financial institutions, and individuals in alignment with bank protocols and regulatory standards.
- Improved internal knowledge by developing a presentation on mitigating a specific risk indicator.
- Generated and dispatched RFIs to bank customer relationship officers to address insufficient information on businesses or individuals.
- Prepared unresolved cases to be filed as Suspicious Activity Reports to the Financial Crimes Enforcement Network.
- Applied OFAC and BaFin screening tools to assess sanctions compliance for entities, individuals, and naval vessels.
- Maintained a three-month rolling average of 107% productivity with the expectation of 100% production each month.
- Maintained a three-month rolling average of a 96% quality control score.
Fidelity Brokerage Services
Sales Strategist
06.2022 - 04.2023
Job overview
- Prepared for and passed the SIE exam by utilizing preparation materials such as Securities Training Corporation, achieving a score of 72%.
- Demonstrated proficiency in Salesforce.com to track and analyze pricing request data, contributing to the development of targeted sales strategies.
- Directed electronic proposal requests to appropriate retirement directors or regional account executives, resulting in a decrease in response time.
- Completed rigorous review of regulatory and compliance topics in preparation for the SIE and Series 7 exams, demonstrating proficiency in understanding some complex financial regulations in the securities industry.
- Successfully achieved 100% completion in annual Anti-Money Laundering and Compliance training to ensure adherence to regulatory standards and mitigate financial risks.
- Achieved 401k support inbox efficiency goals through collaborative efforts and effective communication with team members.
Protect My Car
Claims Adjuster
12.2018 - 03.2022
Job overview
- Answered inbound calls from repair facilities initiating mechanical claims in a contact center environment.
- Maintained high levels of professionalism due to contact with a wide range of repair facilities.
- Collaborated with the Customer Loyalty Department on complex claims-related customer service issues.
- Analyzed vehicle data, third-party vehicle inspection reports, and customer-provided documents to determine the source and nature of vehicle failure.
- Communicated with colleagues and management regarding claims process improvement.
- Coordinated and negotiated with third party vendors in ordering parts, including engines and transmissions.
Jerry Ulm Dodge Chrysler Jeep Ram
Express Service Advisor
08.2018 - 12.2018
Job overview
- Interacted with customers in a welcoming manner on the service drive, facilitating customer needs assessment and prioritizing repair requirements.
- Completed accessories orders for Dodge, Jeep, or Ram vehicles by coordinating with the parts and accessories department in ordering and installing accessories.
- Collaborated with a team of 5 technicians to streamline express service operations.
- Assisted the main service department as a service advisor for commercial vehicles, maintaining an average daily customer service load of 6 individuals and addressing vehicle service needs promptly and effectively.
- Coordinated transfer of police vehicles to main service department for complex repairs, ensuring timely completion.
Jerry Ulm Dodge Chrysler Jeep Ram
Internet Sales Representative
04.2018 - 08.2018
Job overview
- Responded to inbound internet sales leads from the dealer management system, True Car, and Car Gurus contacted customers via email and phone to ascertain customer needs.
- Demonstrated proficiency in using phone and email communication to provide exceptional customer service and facilitate vehicle selection process.
- Utilized CRM software to prioritize and track TrueCar leads, ensuring seamless and timely communication with potential customers.
- Collaborated with parts advisors to optimize parts selection process to ensure on-time vehicle deliveries.
Mastro Subaru
Service Advisor
03.2016 - 01.2018
Job overview
- Promptly greeted customers on the service drive to triage vehicle mechanical failures or assist customers with vehicle maintenance needs.
- Partnered with a team of technicians to analyze vehicle diagnostics in order to relay important information and generated repair or maintenance recommendations to customers.
- Performed walk around inspections of vehicles to document any existing damage or maintenance needs to reduce liability claims against the dealership and accurately inform customers.
- Partnered with the Regional Service Manager to find solutions for escalated warranty claims or repair invoices for Subaru vehicles.
- Simultaneously acted as an Express Service Advisor during the infancy of the Express Service Lane for Subaru vehicles and all makes.
Mastro Subaru
Product Specialist
09.2014 - 03.2016
Job overview
- Assisted customers in finding a new or pre-owned Subaru vehicle from dealership inventory.
- Accurately entered customer vehicle orders and kept abreast of the status of the orders for the customer.
- Conducted regular ignition cycling and occasional driving of vehicles to prevent battery failure, which in turn reduced battery-related issues.
- Collaborated with external parties and service team for installation of accessories.
- Demonstrated proficiency in vendor management and quality control to maintain high standards for vehicle appearance.
- Assisted customer in understanding the features and accessories of the vehicle at the time of delivery.
HCAA (Hillsborough County Aviation Authority) Tampa International Airport
Public Safety Dispatcher
10.2012 - 09.2014
Job overview
- Answered 911 calls from a specialized terminal and coordinated police fire or EMS response from a central operations center.
- Communicated with law enforcement officers via radio and phone in a communications center.
- Dispatched police officers to secure door alarms, emergency incidents, and traffic incidents, and aircraft emergencies.
- Utilized a CCTV camera system for monitoring emergency incidents and reviewing various events throughout the airport terminals.
- Coordinated with external law enforcement agencies in locating missing persons, wanted persons, and stolen vehicles.
- Created concise incident-style reports with dates, times, locations, and emergency personnel that responded, that officers used to create full police reports.
Education
Strayer University
Master of Business Administration - MBA from Digital Entrepreneurship
12.2021
University of South Florida
Bachelor's degree from English
01.2011
Salem Community College
Associate's Degree from Liberal Arts
01.2007
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Documentation and reporting
- Information gathering
- Critical thinking
- Decision-making
- Data research and validation
- Data integrity assurance
- Claims investigation
- Active listening
- Team collaboration
- Claims processing
- Caseload management
- Policy interpretation
- Report writing
- Empathy and patience
- Verbal and written communication
- Data entry
- Ethical judgment
- Repair services coordination
- Service scheduling
- Automotive expertise
- Strong work ethic
- Customer service
- Listening skills
- Customer relationship management
- Conflict resolution
- Vehicle assessment
- Client rapport
- Records management
- Work order interpretation
- Product training
- Service estimates
- Records maintenance
- Cost estimation
- Repairs scheduling
- Mechanical aptitude
- Service recommendations
- Tech-Savvy
Certification
- Graduate Certificate in Entrepreneurial Leadership Strayer University
- 2021
- Graduate Certificate in Finance and Accounting Strayer University
- Graduate Certificate in Marketing and Branding Strayer University
- 2020
- Graduate Certificate in Digital Entrepreneurship Strayer University
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Anti-Financial Crimes Analyst
Deutsche Bank
06.2023 - Current
Sales Strategist
Fidelity Brokerage Services
06.2022 - 04.2023
Claims Adjuster
Protect My Car
12.2018 - 03.2022
Express Service Advisor
Jerry Ulm Dodge Chrysler Jeep Ram
08.2018 - 12.2018
Internet Sales Representative
Jerry Ulm Dodge Chrysler Jeep Ram
04.2018 - 08.2018
Service Advisor
Mastro Subaru
03.2016 - 01.2018
Product Specialist
Mastro Subaru
09.2014 - 03.2016
Public Safety Dispatcher
HCAA (Hillsborough County Aviation Authority) Tampa International Airport
10.2012 - 09.2014
University of South Florida
Bachelor's degree from English
Salem Community College
Associate's Degree from Liberal Arts
Strayer University
Master of Business Administration - MBA from Digital Entrepreneurship
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