Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Bolton

DAYTON,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Patient Financial Counselor

Dayton Physicians
07.2019 - 02.2021
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Greeted and assisted patients with check-in procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Resolved customer complaints using established follow-up procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Verified patient insurance eligibility and entered patient information into system.
  • Engaged with patients to provide critical information.
  • Answered incoming calls, scheduled appointments and filed medical records.

Billing Specialist

Omnicare
01.2016 - 07.2019
  • Monitored outstanding invoices and performed collections duties.
  • Monitored customer accounts to identify and rectify billing issues.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Used data entry skills to accurately document and input statements.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Supervising Operations Specialist

Neaton
08.2015 - 01.2016
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Compiled training materials for new employees and tracked skill development.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Interviewed and hired candidates for various positions
  • Conducted new hire orientation for each new hire class

Customer Care Specialist

Caresource Health Plan
10.2011 - 08.2015
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
  • Requested escalation for unresolved issues.
  • Verified accuracy of customer account information and updated when necessary.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Associate of Arts - Sociology

Sinclair Community College
Dayton, OH
05.2016

Skills

  • Statement Issuing
  • Document Uploading
  • Information Updates
  • Confidential Records Management
  • Multi-Line Telephone Systems
  • Outbound Calling
  • Patient Data Management Systems
  • Claims Handling and Coverage Verification
  • Comfort with Technology and Databases
  • Payment Arrangements
  • Educate Patients
  • Calculating Liabilities
  • Insurance Form Processing
  • Trainer Mentoring
  • Sliding Scale Determination
  • Filing
  • Greeting Visitors
  • Issue Research
  • Reliability and Dedication
  • Customer Advising and Referral
  • Customer Retention
  • Process Payments
  • Customer Inquiries
  • Medical Terminology
  • Benefits Explanations
  • Professional Bedside Manner
  • Office Support
  • Diagnostic Codes
  • Electronic Health Records Systems
  • Patient Registration
  • Correspondence Sorting and Filing
  • Operational Efficiency
  • Reminder Calls
  • Billing and Collections
  • Organization and Time Management
  • Spreadsheet Tracking
  • Prepare Reports
  • Conflict Resolution
  • Financial Recordkeeping
  • Bill Processing
  • Financial Counseling
  • Social Perception

Timeline

Patient Financial Counselor

Dayton Physicians
07.2019 - 02.2021

Billing Specialist

Omnicare
01.2016 - 07.2019

Supervising Operations Specialist

Neaton
08.2015 - 01.2016

Customer Care Specialist

Caresource Health Plan
10.2011 - 08.2015

Associate of Arts - Sociology

Sinclair Community College

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Brandon Bolton