Brandon Bolton
DAYTON,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Financial Counselor
Dayton Physicians
07.2019 - 02.2021
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
Billing Specialist
Omnicare
01.2016 - 07.2019
- Monitored outstanding invoices and performed collections duties.
- Monitored customer accounts to identify and rectify billing issues.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Disbursed petty cash by recording entries and verifying documentation.
- Used data entry skills to accurately document and input statements.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Prepared and submitted monthly billing reports to management for financial overview.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Supervising Operations Specialist
Neaton
08.2015 - 01.2016
- Assisted various departments with change by communicating new improvement plans and expectations.
- Compiled training materials for new employees and tracked skill development.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Interviewed and hired candidates for various positions
- Conducted new hire orientation for each new hire class
Customer Care Specialist
Caresource Health Plan
10.2011 - 08.2015
- Responded to customer inquiries via phone, email and web-based platforms.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Requested escalation for unresolved issues.
- Verified accuracy of customer account information and updated when necessary.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Arts - Sociology
Sinclair Community College
Dayton, OH05.2016
Skills
- Statement Issuing
- Document Uploading
- Information Updates
- Confidential Records Management
- Multi-Line Telephone Systems
- Outbound Calling
- Patient Data Management Systems
- Claims Handling and Coverage Verification
- Comfort with Technology and Databases
- Payment Arrangements
- Educate Patients
- Calculating Liabilities
- Insurance Form Processing
- Trainer Mentoring
- Sliding Scale Determination
- Filing
- Greeting Visitors
- Issue Research
- Reliability and Dedication
- Customer Advising and Referral
- Customer Retention
- Process Payments
- Customer Inquiries
- Medical Terminology
- Benefits Explanations
- Professional Bedside Manner
- Office Support
- Diagnostic Codes
- Electronic Health Records Systems
- Patient Registration
- Correspondence Sorting and Filing
- Operational Efficiency
- Reminder Calls
- Billing and Collections
- Organization and Time Management
- Spreadsheet Tracking
- Prepare Reports
- Conflict Resolution
- Financial Recordkeeping
- Bill Processing
- Financial Counseling
- Social Perception
Timeline
Patient Financial Counselor
Dayton Physicians
07.2019 - 02.2021
Billing Specialist
Omnicare
01.2016 - 07.2019
Supervising Operations Specialist
Neaton
08.2015 - 01.2016
Customer Care Specialist
Caresource Health Plan
10.2011 - 08.2015
Associate of Arts - Sociology
Sinclair Community College
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