Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Bonds

Houston

Summary

Results-driven account management professional with extensive experience in cultivating strong client relationships and driving substantial business growth. Expertise in negotiating contracts, resolving client issues, and aligning services to meet evolving client needs ensures a tailored approach to account management. Recognized for fostering team collaboration and adaptability in dynamic environments, complemented by exceptional communication and problem-solving skills. Proven track record of delivering results while managing complex accounts highlights a commitment to excellence and reliability in meeting changing business demands.

Overview

18
18
years of professional experience

Work History

Account Manager/Sales Coordinator

Pinnacle Propane
01.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.

General Forman

Aptim
09.2017 - Current
  • Proving Home Inspections on temporary homes placed by Fema for disaster victims. Inspections on Plumbing, Electric, and proper strapping on foundation etc. Handling a workload of 40-50 work orders at one time, while communicating with contractors about reports of inspections. Performs other duties and activities as directed and following all safety rules and procedures, including wearing required personal safety equipment.
  • Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
  • Worked alongside team to accomplish work goals according to schedule.
  • Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
  • Collaborated with subcontractors for seamless coordination of work scopes, ensuring smooth project execution from start to finish.

Account Executive/Outside Sales

H2O Office
02.2018 - 01.2022
  • Local travel for face to face client meetings. Actively present our company and products to new businesses to increase market share. In field cold calling and daily active pipeline management at all levels throughout the sales process. Providing some maintenance to the units as far as changing out filters on maintenance visits.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.

Customer Service Technician (CST Lead)

Southwestern Bell Telephone Company
01.2013 - 10.2017
  • Performs tasks necessary for service order and repair activity associated with sealed/ unseated network facilities (copper and fiber) from central office frames to CPE systems. Provide installation and maintenance of voice, data, and ancillary equipment, and network services. Installs, maintains, and rearranges, repairs and removes cables, terminals and other associated apparatus in the outside and inside plant network. Performs other duties as required, Establishing great relationships with vendors and contractors.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
  • Consistently met or exceeded established performance metrics related to call handling time, first-call resolution rate, and overall customer satisfaction.

Retail Assistant Store Manager (Evenings)

Office Depot OfficeMax
06.2010 - 01.2013
  • Trained in the areas of store operations, building customer retention sales, legendary customer service, merchandising, and inventory and loss prevention. Supervised product inventory; verify quantity and quality of product received. Partner with the Store Manager to drive the overall customer, and sales and service culture within the location.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Retail Assistant Store Manager

T-Mobile
09.2007 - 06.2010
  • Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave. Supervising product inventory verify quantity and quality of product received. Handled full and part time shift scheduling of employees and other personnel issues. Managed cashiers in areas of monies handling, voids, shift breaks and customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Education

Diploma -

Sam Houston High School
01.2003

Skills

  • Client relationship management
  • 5years’ experience in Retail Management
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Active listening
  • Critical thinking
  • Data entry
  • Team management
  • Call center experience
  • Complaint handling

Timeline

Account Manager/Sales Coordinator

Pinnacle Propane
01.2022 - Current

Account Executive/Outside Sales

H2O Office
02.2018 - 01.2022

General Forman

Aptim
09.2017 - Current

Customer Service Technician (CST Lead)

Southwestern Bell Telephone Company
01.2013 - 10.2017

Retail Assistant Store Manager (Evenings)

Office Depot OfficeMax
06.2010 - 01.2013

Retail Assistant Store Manager

T-Mobile
09.2007 - 06.2010

Diploma -

Sam Houston High School

Similar Profiles

CREATE PROFILE