Microsoft Office from 2003 to 365
Brandon Bonet
Ruskin,FL
Summary
Adept I.T. Professional from Cloudplus Service (D&H Distributing), renowned for leveraging exceptional problem-solving and communication skills. Demonstrated history of exceptional problem-solving skills and a proven track record in adapting to new technologies and delivering outstanding customer service.
Tech-savvy with over 15 years of hands-on experience with Microsoft technology and services. I'm a hardworking and passionate person eager to continue growing to aid in bringing forth and maintaining excellent customer experience.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new software, technology, and environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
2
2
Certifications
4
4
years of post-secondary education
Work History
IT Technical Support Specialist
Cloudplus Service (D&H Distributing)
3902 Henderson Blvd, FL
12.2009 - Current
- Identified issues, analyzed information, and provided solutions to problems.
- Quickly analyzed, and documented knowledgebase solutions for technologies, such as Tumbleweed, Roaring Penguin, SpamTitan, Kyako, FreshDesk, NotifySync, Blackberry Enterprise Service, SharePoint, Office Suite, and administrated Microsoft 365 services.
- Managed and administrated Entra ID Enrolment, Multifactor authentication rollouts, and conditional access policy deployments.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer through remote sessions to resolve numerous issues.
- Provided work ethic improvements to strengthen customer service.
Education
Received A+ And Net+(220-602-604) Certifications. - IT Technician
TechSkills
Tampa, FL 03.2008 - 10.2009
Received A Certification of Mastery For Web Design - Web Design
TechSkills
Tampa, FL 03.2008 - 10.2009
Associate of Science - Digital Graphic Arts
Tampa Technical Institute
Tampa, FL 06.1999 - 08.2000
Skills
- Excellent communication
- Attention to detail
- Customer service
- Maintenance & repair
- Problem resolution
- Multitasking Abilities
- Good Telephone Etiquette
- Multitasking
- Decision-making
- Problem-solving
- Organizational skills
- MS office
- Research
- Computer skills
- Microsoft office
- Public speaking
Certification
A+, Net+ (In process of renewal)
Software
Remote Desktop and Equivalents
Microsoft 365 Administration panels
Zoom
Microsoft Teams
Microsoft Windows 10
Microsoft 365 Admin Portal
Exchange Admin Center
Entra ID, Azure AD
MFA Setup, enrolment, and conditional policy management
Timeline
IT Professional
Cloudplus Service (D&H Distributing)
12.2009 - Current
Received A+ And Net+(220-602-604) Certifications. - IT Technician
TechSkills
03.2008 - 10.2009
Received A Certification of Mastery For Web Design - Web Design
TechSkills
03.2008 - 10.2009
Associate of Science - Digital Graphic Arts
Tampa Technical Institute
06.1999 - 08.2000
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