Brandon Booth
Katy,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Christian Brothers Automotive Corporation
Fulshear, TX
03.2023 - 01.2024
- Explained the features and benefits of products or services offered by the dealership to customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Answered phone calls and responded to questions and concerns.
- Used knowledge of services to recommend additional products and offerings to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Ensured that all customer inquiries were handled promptly and accurately.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Removed old oil, replace filters and added correct amount of new oil.
Assistant Manager
Jiffy Lube
Houston, TX
02.2021 - 02.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Completed vehicle inspections of brakes, belts and hoses following checklist.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Completed standard inspections to assess wear and damage to vehicles.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Removed old oil, replace filters and added correct amount of new oil.
- Installed batteries, wiper blades and bulbs using appropriate parts.
- Replaced broken headlights or tail lights with new ones as needed.
- Changed oil and filters in vehicles daily.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Service Advisor
Sterling McCall Chevrolet
Houston, TX
01.2020 - 01.2021
- Explained the features and benefits of products or services offered by the dealership to customers.
- Explained amount for expected services and provided detailed answers to customer questions.
- Answered phone calls and responded to questions and concerns.
- Recommended additional, useful services to customers to increase overall sales.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Determined accurate prices for customers, consistently searching for deals and best prices.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Used knowledge of services to recommend additional products and offerings to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05-2009
Skills
- Repairs Scheduling
- Computer Skills
- Service Recommendations
- Customer Service
- Data Entry
- Quality Control
- Service Estimates
- Workflow Management
- Reporting and Documentation
- Quality Assurance
- Preventive Maintenance
- Work Documentation
- Analytical Thinking
- Mechanical Abilities
- Installation and Repair
- Maintenance and Repair
Certification
- Texas State Inspector
- Forklift Certification
Timeline
Service Advisor
Christian Brothers Automotive Corporation
03.2023 - 01.2024
Assistant Manager
Jiffy Lube
02.2021 - 02.2022
Service Advisor
Sterling McCall Chevrolet
01.2020 - 01.2021
High School Diploma -
Cypress Falls High School
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