Brandon Booth
Oklahoma City,OK
Summary
Dynamic Parts Specialist with a proven track record at AGS, excelling in parts identification and customer service. Leveraged problem-solving skills to enhance operational efficiency and resolve inquiries, while maintaining accurate inventory records. Recognized for improving customer satisfaction through effective communication and timely order fulfillment.
Overview
14
14
years of professional experience
Work History
Parts Specialist
AGS
04.2025 - Current
- Assisted customers with parts identification and selection for various slot needs.
- Provided technical support and guidance on parts compatibility to customers and colleagues.
- Resolved customer inquiries regarding product features, specifications, and pricing effectively.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained accurate inventory records using inventory management software.
- Processed orders and ensured timely fulfillment of customer requests.
- Collaborated with team members to streamline ordering processes and improve efficiency.
Store Manager
Indica Cannabis
06.2023 - 04.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control, maintaining optimal stock levels and reducing shrinkage.
- Trained and mentored new staff on customer service best practices and operational efficiency.
- Analyzed sales data to identify trends and implement strategies for increased revenue.
- Developed promotional displays to enhance product visibility and attract customers.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Implemented cash handling procedures, ensuring accuracy in financial transactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Receiving Manager
Crest Foods
05.2015 - 03.2023
- Oversaw receiving operations, ensuring accurate and timely processing of incoming shipments.
- Implemented inventory management system to enhance tracking and minimize discrepancies.
- Trained and mentored staff on best practices for material handling and safety protocols.
- Collaborated with procurement to streamline supply chain processes and improve efficiency.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Independent Contractor
Little Debbie Snacks
03.2012 - 04.2015
- Managed project timelines and deliverables to ensure client satisfaction.
- Developed innovative strategies to enhance operational efficiency across multiple projects.
- Analyzed client feedback to refine service offerings and improve customer experience.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
Education
GED -
Metro Tech
Oklahoma City, OK05-2000
Timeline
Parts Specialist
AGS
04.2025 - Current
Store Manager
Indica Cannabis
06.2023 - 04.2025
Receiving Manager
Crest Foods
05.2015 - 03.2023
Independent Contractor
Little Debbie Snacks
03.2012 - 04.2015
GED -
Metro Tech
Skills
- Sales support
- Warranty administration
- Parts documentation
- Stock control
- Parts identification
- Invoice processing
- Problem-solving skills
- Shipping coordination
- Email communication
- Customer service