Brandon Boothe

• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Managed work and performance of more than 51 employees.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Devised processes to boost long-term business success and increase profit levels.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Processed payroll for over 51 employees as part of sound human resources and financial management strategies.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Promoted positive customer experience through day-to-day supervision and management of entire facility.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Provided exceptional customer service to customers, increasing customer loyalty 70%.
• Drafted invoices for completed work.
• Scheduled employees for 2 shifts, taking into account customer traffic and employee strengths.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Supervised daily operations of multi-million dollar Tire operation.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

Delivered mail and packages to customers on designed route. Took care of customer needs on route to save time and money without them having to go into town.