Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Bostwick-College

Tucson,AZ

Summary

To provide enthusiastic, energetic customer service and grow within a company. Willing to relocate: Anywhere

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

MHC Healthcare
07.2022 - Current
  • Provide support for multiple web and desktop based programs, and platforms
  • Image and deploy laptops, desktops, iPads, Pro Desks, and other devices across multiple sites
  • Take inbound calls and messages about assistance for multiple issues
  • Assist with network related issues, as well as software issues.

Software Technician

Chamberlain Group
07.2022 - Current
  • Provide support for multiple web and desktop based programs, and platforms
  • Image and deploy laptops, desktops, iPads, Pro Desks, and other devices across multiple sites
  • Take inbound calls and messages about assistance for multiple issues
  • Assist with network related issues, as well as software issues.

Microsoft Technology Engineer

Mural Consulting
01.2021 - 07.2022
  • Assist customer with multiple Microsoft 365 for business issues
  • Provide excellent customer service with speed and diligence.

Technical Support Manager

VXI Global
01.2020 - 01.2021
  • Assist customer with all forms of inbound technical support questions from television to modem issues
  • Assisted with managing a small team of 10 people
  • Assisted with installing new hardware in the building to maximize performance.

Maintenance Technician

MC Companies
07.2019 - 01.2020
  • Cleaned and maintained both pools on property
  • Turned apartments within timeframe of turn rate
  • Assisted with multiple work orders daily when turns were not on the schedule
  • Assisted with on call issues within the property
  • Created an air of amazing customer service due to the speed of which work orders were complete.

Tire Care Technician

Love's Truck Stop
07.2018 - 06.2019
  • Aided with incoming truck needs, tires, mud flap replacements, light installation, balancing of tires, road calls, service writing
  • Assisted with the stores needs on the graveyard shifts, cashiering, cleaning, stocking, general store duties
  • Ensured that stock counts were correct, as well as stocked fully to ensure easier counting for the next shifts.

Software and Hardware Support

Chamberlain Group Technologies
02.2016 - 07.2018
  • Maintained multiple devices across multiple generations of technology.
  • Troubleshot complex hardware issues using advanced diagnostic tools, ensuring prompt resolution times.
  • Streamlined technical support processes by creating detailed documentation for common issues and resolutions.
  • Strategically implemented new computer projects and hardware installations to improve workflow for 5 employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Technical Phone Support

Afni Inc, Verizon
02.2012 - 01.2016
  • Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
  • Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Tested new software and hardware prior to deployment.
  • Documented support interactions for future reference.

System Administrator

United Van Lines
07.2004 - 03.2012
  • Implemented corrective plans of action for network availability and latency.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Improved security measures by conducting vulnerability assessments and applying necessary patches.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Identified and resolved network congestion issues and bottlenecks.
  • Completed reports detailing network and systems performance and downtime issues.
  • Evaluated software products to determine compatibility with existing systems.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Provisioned new software and hardware for use, following established security policies.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Diagnosed and resolved hardware and software issues.
  • Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
  • Installed and configured network printers and other peripheral devices.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Bachelors of Science in Criminal Justice -

Colorado Technical University
01.2017

Skills

  • Technical Support
  • Desktop Support
  • Computer Networking
  • Network Support
  • Help Desk
  • Team Management
  • Active Directory
  • Software Troubleshooting
  • Operating Systems
  • Microsoft Windows
  • Information Security
  • Troubleshooting
  • DNS
  • VMWare
  • Heavy lifting
  • Customer support
  • Microsoft Exchange
  • Live chat
  • Social media management
  • SharePoint
  • Azure
  • Conflict management
  • Internet of things
  • Mobile devices
  • Research
  • Sales
  • IT support
  • Call center management
  • Microsoft Access
  • VPN
  • Assembly
  • Typing
  • Remote access software
  • Analysis skills
  • IT
  • SQL
  • DHCP
  • System Administration
  • LAN
  • VoIP
  • Mac OS
  • Application installations
  • Collaborative Team Player
  • Database Management

Certification

  • MCTS, 02/01/10, 02/01/13
  • CompTIA A+, 02/01/10, 02/01/13
  • CompTIA Security+, 02/01/10, 02/01/13
  • Microsoft Certified: Azure fundamentals, 01/01/21, Present
  • Microsoft Office Specialist, 01/01/21, Present

Timeline

IT Help Desk Technician

MHC Healthcare
07.2022 - Current

Software Technician

Chamberlain Group
07.2022 - Current

Microsoft Technology Engineer

Mural Consulting
01.2021 - 07.2022

Technical Support Manager

VXI Global
01.2020 - 01.2021

Maintenance Technician

MC Companies
07.2019 - 01.2020

Tire Care Technician

Love's Truck Stop
07.2018 - 06.2019

Software and Hardware Support

Chamberlain Group Technologies
02.2016 - 07.2018

Technical Phone Support

Afni Inc, Verizon
02.2012 - 01.2016

System Administrator

United Van Lines
07.2004 - 03.2012

Bachelors of Science in Criminal Justice -

Colorado Technical University

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