Brandon Bostwick
Tucson,AZ
Overview
22
22
years of professional experience
Work History
PRINCIPAL IT TECHNICIAN
Mister Car Wash
Tucson, AZ
07.2025 - Current
- Diagnosed and resolved hardware and software issues for diverse user environments.
- Configured and maintained network systems to ensure optimal performance.
- Provided technical support for system upgrades and installations, enhancing user experience.
- Trained staff on IT policies, procedures, and best practices to improve compliance.
- Led troubleshooting initiatives, improving response time for technical issues across departments.
- Implemented preventive maintenance schedules to minimize downtime and extend equipment life.
- Developed documentation for IT processes, streamlining onboarding for new technicians.
- Collaborated with cross-functional teams to assess technology needs and recommend solutions.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Corrected connectivity faults to restore user access to local networks, cloudbased storage and public web.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
SENIOR DESKTOP SPPORT TECHNICIAN
Sunrun Solar
01.2025 - 07.2025
- Provide support for a vast multitude of app and web based platforms.
- Ensure users have correct permissions for specific company applications via Okta, Salesforce, as well as workday admin portals.
- Assist users with multiple issues by working inside Jira, Dialpad, Oracle ERP, Drone Deploy, and Tableu.
- Create support tickets through clients such as Solaredge, Tesla, Docusign, NOC, Snowflake, Vimeo, and a few more.
- Utilize Bombgar to remote into pc's and assist with gathering all information needed to diagnose and fix issues with applications.
- While using Goole workspace, assist users with Gmeet, as well as issues with Gchat.
- Ensure SLAs are met and kept within the standard timeframes.
- Created custom reach outs for users who need assistance via phone as ell as chat.
DESKTOP SUPPORT TECHNICIAN - SENIOR
MHC Healthcare
07.2022 - 09.2024
- Provided technical support across multiple web and desktop-based applications and platforms for users at various organizational levels.
- Imaged, deployed, and managed hardware assets including laptops, desktops, iPads, Pro Desks, and other end-user devices across multiple sites.
- Handled inbound calls, tickets, and live messages for a wide range of technical issues, ensuring prompt and effective resolution.
- Diagnosed and resolved network and software-related problems, working closely with infrastructure teams when necessary.
- Led hardware lifecycle management, including procurement, provisioning, replacement, and secure disposition of all devices-from iPhones to servers.
- Ensured data security compliance by performing DOD-level secure SSD wiping prior to decommissioning hardware.
- Conducted hardware maintenance, including part replacement in desktops and laptops (RAM, storage, motherboards, etc.).
- Installed and replaced all peripheral equipment such as monitors, monitor arms, keyboards, and mice.
- Built and deployed custom Windows 10/11 images from scratch to ensure consistency and compatibility with critical enterprise applications.
MICROSOFT TECHNOLOGY ENGINEER
Mural Consulting
01.2021 - 07.2022
- Assist customer with multiple Microsoft 365 for business issues.
- Provide excellent customer service with speed and diligence.
- Handled Tier 2 and 3 tickets for large and small companies.
- Ensured users were educated on how to use M365, Exchange admin, Azure Admin, as well as the regular Microsoft products.
TECHNICAL SUPPORT MANAGER
VXI Global
Tucson
01.2020 - 01.2021
- Provided advanced support for Microsoft 365 for Business, resolving issues related to Exchange Online, SharePoint, Teams, OneDrive, and related services.
- Delivered excellent customer service with speed, accuracy, and professionalism, consistently meeting or exceeding SLA expectations.
- Managed and resolved Tier 2 and Tier 3 support tickets for both large enterprise clients and small businesses, ensuring minimal disruption to operations.
- Educated end-users and administrators on the use of Microsoft 365 tools, including Exchange Admin Center, Azure Active Directory, and core Office applications.
- Helped clients configure, secure, and optimize their M365 environments for improved performance, collaboration, and compliance.
- Led technical support team to resolve customer issues efficiently and effectively.
- Developed and implemented training programs for new support staff, enhancing service quality.
- Managed escalated customer inquiries, ensuring timely resolution and satisfaction.
- Analyzed support metrics to identify trends and improve response strategies.
MAINTENANCE TECHNICIAN
MC Companies
07.2019 - 01.2020
- Cleaned and maintained both pools on property.
- Turned apartments within timeframe of turn rate.
- Assisted with multiple work orders daily when turns were not on the schedule.
- Assisted with on call issues within the property.
- Created an air of amazing customer service due to the speed of which work orders were complete.
TIRE CARE TECHNICIAN
Love's Truck Stop
07.2018 - 06.2019
- Aided with incoming truck needs, tires, mud flap replacements, light installation, balancing of tires, road calls, service writing.
- Assisted with the stores needs on the graveyard shifts, cashiering, cleaning, stocking, general store duties.
- Ensured that stock counts were correct, as well as stocked fully to ensure easier counting for the next shifts.
SOFTWARE AND HARDWARE SUPPORT
Chamberlain Group Technologies
Tucson, AZ
02.2016 - 07.2018
- Maintained and supported a wide range of devices spanning multiple generations of technology, ensuring continued functionality and compatibility.
- Troubleshot complex hardware issues using advanced diagnostic tools, achieving rapid and effective resolution with minimal downtime.
- Created and maintained detailed documentation of recurring technical issues and resolutions, streamlining support processes and onboarding.
- Led and implemented targeted hardware upgrade projects, improving workflow and system performance for a team of five employees.
- Installed, configured, and maintained computer systems, network connections, operating systems, and business-critical applications.
- Regularly patched and upgraded software to eliminate security vulnerabilities and maintain data integrity.
- Performed hands-on diagnosis and resolution of hardware, software, and networking issues within a mixed-environment infrastructure.
- Managed installation and maintenance of internal hardware, including new server deployments and ongoing PC lifecycle management.
TECHNICAL PHONE SUPPORT
Afni Inc, Verizon
Tucson, AZ
02.2012 - 01.2016
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Patched software and installed new versions to eliminate security problems and protect data.
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
- Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
- Documented support interactions for future reference.
SYSTEM ADMINISTRATOR
United Van Lines
Santa Clara, CA
07.2004 - 03.2012
- Implemented corrective plans of action for network availability and latency.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Identified and resolved network congestion issues and bottlenecks.
- Completed reports detailing network and systems performance and downtime issues.
- Evaluated software products to determine compatibility with existing systems.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Diagnosed and resolved hardware and software issues.
- Implemented proactive maintenance plans that resulted in extended equipment lifespan and reduced repair costs over time.
- Installed and configured network printers and other peripheral devices.
- Worked flexible hours across night, weekend, and holiday shifts.
Timeline
PRINCIPAL IT TECHNICIAN
Mister Car Wash
07.2025 - Current
SENIOR DESKTOP SPPORT TECHNICIAN
Sunrun Solar
01.2025 - 07.2025
DESKTOP SUPPORT TECHNICIAN - SENIOR
MHC Healthcare
07.2022 - 09.2024
MICROSOFT TECHNOLOGY ENGINEER
Mural Consulting
01.2021 - 07.2022
TECHNICAL SUPPORT MANAGER
VXI Global
01.2020 - 01.2021
MAINTENANCE TECHNICIAN
MC Companies
07.2019 - 01.2020
TIRE CARE TECHNICIAN
Love's Truck Stop
07.2018 - 06.2019
SOFTWARE AND HARDWARE SUPPORT
Chamberlain Group Technologies
02.2016 - 07.2018
TECHNICAL PHONE SUPPORT
Afni Inc, Verizon
02.2012 - 01.2016
SYSTEM ADMINISTRATOR
United Van Lines
07.2004 - 03.2012