Brandon Boucher
Exeter,NH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Exeter Hospital
Exeter, NH
09.2023 - Current
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained a clean and organized reception area.
- Provided customer service by answering patient questions and addressing concerns.
- Greeted patients upon arrival and directed them to the appropriate area.
- Scanned documents into electronic health record system as needed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed patient accounts for accuracy on a regular basis.
- Inputted patient demographic data into electronic health record system.
- Documented and managed patient information in computer system.
Front Desk Agent
Fairfield Inn Marriott
Exeter, NH
05.2023 - 03.2024
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
Operations Supervisor
Seattle Monorail Services
Seattle, WA
05.2021 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance and provided feedback for improvement.
- Trained new employees on proper job functions and company policies and procedures.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Processed credit card, and cash payments, ensuring all transactions were accurate.
- Operated monorail trains safely and professionally, consistently meeting time requirements.
Front Desk Agent
StayPineapple University Inn
Seattle, WA
09.2019 - 03.2020
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
Front Desk Agent
Boston Hotel Buckminster
Boston, MA
09.2018 - 09.2019
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
Pharmacy Technician
Boston Children's Hospital
Boston, MA
02.2018 - 10.2018
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Organized work areas so that everything was easily accessible when needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Collaborated with other healthcare professionals to ensure optimal patient care.
Pharmacy Technician
CVS Specialty Pharmacy
Boston, MA
07.2016 - 02.2018
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Organized work areas so that everything was easily accessible when needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Collaborated with other healthcare professionals to ensure optimal patient care.
Education
Certificate - Pharmacy Technician
Lincoln Technical Institute
Lowell, MA07-2013
High School Diploma -
Haverhill High School
Haverhill, MA06-2012
Skills
- Communication
- Customer Service
- Problem Solving
- Leadership
- Organization
- Time Management
- Attention to Detail
Timeline
Patient Service Representative
Exeter Hospital
09.2023 - Current
Front Desk Agent
Fairfield Inn Marriott
05.2023 - 03.2024
Operations Supervisor
Seattle Monorail Services
05.2021 - 03.2023
Front Desk Agent
StayPineapple University Inn
09.2019 - 03.2020
Front Desk Agent
Boston Hotel Buckminster
09.2018 - 09.2019
Pharmacy Technician
Boston Children's Hospital
02.2018 - 10.2018
Pharmacy Technician
CVS Specialty Pharmacy
07.2016 - 02.2018
Certificate - Pharmacy Technician
Lincoln Technical Institute
High School Diploma -
Haverhill High School
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