Summary
Overview
Work History
Education
Skills
Projects
Military Service
References
Timeline
Generic

Brandon Boutchyard

Greensboro,North Carolina

Summary

Hardworking, highly motivated U.S. Army veteran and recent graduate eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

11
11
years of professional experience

Work History

COMMERCIAL INSTALL TECH II

Everon
01.2023 - Current
  • Installed and maintained commercial security systems, including cameras, alarms, and access control systems
  • Conducted onsite assessments to determine customer needs and create customized installation plans
  • Diagnosed and resolved any technical issues or malfunctions during and after installation
  • Collaborated with team members to coordinate installation schedules and ensure project deadlines were met
  • Provided technical support for products and services offered by the company
  • Identified areas where cost savings could be achieved through improved processes or technologies
  • Tested and repaired circuits and sensors, following wiring, and system specifications
  • Provided remote support to customers experiencing difficulties with their security systems
  • Configured IP addresses and port forwarding settings to enable remote viewing of live video feeds over the internet
  • Programmed access control systems using proprietary software packages to meet customer's specific requirements.

SECURITY OFFICER

P&G Security LLC
08.2022 - 12.2022
  • Maintained accurate and detailed records of inmate activities, behavior, and incidents
  • Facilitated inmate movement and transportation within the facility
  • Monitored surveillance footage and responded to any potential security threats in a timely manner
  • Collaborated with local law enforcement and emergency services as needed
  • Utilized strong problem-solving skills to address challenging situations
  • Monitored CCTV surveillance systems to detect suspicious activities or persons
  • Developed incident reports detailing all activities that occurred during shift
  • Assisted in planning and implementing security measures for special events
  • Provided access control for visitors, vendors, and contractors according to established procedures
  • Interacted with customers, visitors, employees in a friendly, courteous manner at all times.

OPERATIONS MANAGER

Marsden Management LLC
03.2022 - 05.2022
  • Developed and implemented efficient routing strategies
  • Conducted regular vehicle maintenance checks and ensured compliance with safety regulations
  • Trained new drivers on company policies and procedures
  • Utilized GPS tracking system to monitor driver performance and optimize routes
  • Collaborated with sales team to develop new delivery strategies and expand customer base
  • Monitored customer feedback and implemented changes as needed to enhance service quality
  • Established operational policies, procedures, standards, and objectives in alignment with organizational goals
  • Oversaw maintenance of facilities, equipment, vehicles, and machinery used in operations
  • Tracked company inventories and ordered new products to replenish equipment levels
  • Evaluated operational costs and identified areas of improvement
  • Prepared staff work schedules and assigned specific duties.

COMMERCIAL DRIVER

Marsden Management LLC
07.2021 - 12.2021
  • Loaded and unloaded cargo, ensuring proper distribution and securement
  • Conducted pre-trip and post-trip inspections to maintain the safety and functionality of the vehicle
  • Maintained accurate records of mileage, fuel consumption, and delivery schedules
  • Provided timely pickup and delivery of materials while adhering to all safety protocols
  • Utilized knowledge of applicable DOT rules and regulations when operating vehicles over 10K lbs
  • Demonstrated ability to work independently without direct supervision while completing tasks accurately within set timeline
  • Managed time efficiently to meet tight deadlines while delivering products safely in the most efficient manner possible
  • Planned and followed an efficient routing to maximize time and fuel efficiency
  • Maintained accurate records of delivery confirmations and invoices
  • Developed an extensive knowledge of local roadways and traffic patterns for enhanced navigation.

IT/SYSTEMS ENGINEER

Partners Consulting Group
05.2021 - 06.2021
  • Processed and reviewed problem tickets with company ticketing system to troubleshoot and resolve issues
  • Set up and managed Windows and Linux servers
  • Provided technical support to end users via phone, email, remote desktop sessions, and on-site visits
  • Managed user accounts in multiple domains utilizing Microsoft's Active Directory Services Interface
  • Updated anti-virus software definitions regularly to ensure maximum protection against threats
  • Implemented and managed network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and reliable connectivity
  • Diagnosed, troubleshooted, and resolved hardware, software, and other network and system problems
  • Performed data backups and disaster recovery operations
  • Tested computer hardware, networking software, and operating system software
  • Gathered data pertaining to customer needs to identify, predict, interpret, and evaluate system and network requirements.

RESIDENTIAL ALARM TECHNICIAN

ADT
12.2018 - 04.2021
  • Collaborated with other technicians on large-scale projects requiring multiple teams working together simultaneously
  • Provided technical support over the phone or via email for customers who required assistance with their security systems
  • Configured network settings on computers connected to the security system in order to facilitate remote monitoring capabilities
  • Developed detailed documentation outlining the installation process for each customer's individual security system setup
  • Reviewed operational manuals before beginning work on any project in order to become familiar with proper procedures
  • Installed, configured, and maintained security systems for a variety of clients, including CCTV cameras and access control systems
  • Monitored progress of installations and repairs to ensure they were completed according to schedule
  • Programmed access cards, keypads, intercoms, and other components of the security system in accordance with customer specifications
  • Diagnosed problems with existing equipment using specialized testing devices and analysis techniques
  • Inspected installation sites and studied work orders, building plans, and installation manuals to determine materials requirements and installation procedures.

RESIDENTIAL ALARM TECHNICIAN

Outsource LLC (Contractor for ADT)
07.2018 - 12.2018
  • Collaborated with other technicians on large-scale projects requiring multiple teams working together simultaneously
  • Provided technical support over the phone or via email for customers who required assistance with their security systems
  • Configured network settings on computers connected to the security system in order to facilitate remote monitoring capabilities
  • Developed detailed documentation outlining the installation process for each customer's individual security system setup
  • Reviewed operational manuals before beginning work on any project in order to become familiar with proper procedures
  • Installed, configured, and maintained security systems for a variety of clients, including CCTV cameras and access control systems
  • Monitored progress of installations and repairs to ensure they were completed according to schedule
  • Programmed access cards, keypads, intercoms, and other components of the security system in accordance with customer specifications
  • Diagnosed problems with existing equipment using specialized testing devices and analysis techniques
  • Inspected installation sites and studied work orders, building plans, and installation manuals to determine materials requirements and installation procedures.

INSTALLATION TECHNICIAN

VM Comsource
02.2018 - 06.2018
  • Conducted site surveys and assessed customer needs for telecom services
  • Installed and terminated cable connections and performed wiring and cabling tasks
  • Diagnosed and resolved cable service issues for customers
  • Trained new technicians on proper installation techniques and company policies
  • Tested network connections by running diagnostic tests on cables and other associated devices
  • Maintained records of installation activities including software versions, hardware configurations, and customer information
  • Tested equipment to verify functionality and signal reception to establish service
  • Tracked inventory of products used in installations projects as well as spare parts used for repairs
  • Assisted with the implementation of wireless networks for both indoor and outdoor locations
  • Performed troubleshooting of LAN and WAN systems in order to identify and resolve technical issues.

CDL DELIVERY DRIVER

Lowe's Companies Inc.
06.2017 - 01.2018
  • Completed daily pretrip and post-trip inspections of the vehicle to ensure safety and compliance with regulations
  • Safely and efficiently loaded and unloaded cargo using hand trucks, pallet jacks, and other equipment
  • Followed all traffic laws and company policies to ensure timely and accurate deliveries
  • Maintained accurate delivery logs and records of mileage, fuel usage, and delivery times
  • Communicated with dispatchers and customers to ensure prompt and satisfactory delivery service
  • Maintained set routes and schedules to meet customer expectations
  • Drove positive customer experience by building relationships and providing solutions to customer needs
  • Communicated with dispatch to improve route production and identify optimal ways to perform duties
  • Completed paperwork and maintained records, complying with federal laws and regulations
  • Developed strong communication skills while interacting with customers on a daily basis.

ARMED MESSENGER

GardaWorld Cash Services
10.2016 - 05.2017
  • Maintained a high level of situational awareness and followed strict security protocols
  • Communicated effectively with clients and provided excellent customer service
  • Implemented emergency response plans when necessary in order to protect assets being transported
  • Observed strict adherence to company policies regarding handling of cash, sensitive documents, firearms, ammunition, and other materials as required by federal regulations
  • Collaborated with law enforcement personnel when needed for additional security protection during deliveries
  • Utilized GPS tracking systems to monitor route progress and update dispatch with any changes in schedule or location
  • Provided customer service support related to delivery issues, including resolving conflicts or complaints in a professional manner
  • Developed effective communication skills through written reports and verbal interactions with customers, management team members, and law enforcement personnel
  • Trained new employees on proper use of firearms, defensive driving techniques, and other job-related duties
  • Analyzed potential risks associated with transportation routes before departing from origin point.

INSTALLATION TECHNICIAN

VM Comsource
03.2016 - 09.2016
  • Conducted site surveys and assessed customer needs for telecom services
  • Installed and terminated cable connections and performed wiring and cabling tasks
  • Diagnosed and resolved cable service issues for customers
  • Trained new technicians on proper installation techniques and company policies
  • Tested network connections by running diagnostic tests on cables and other associated devices
  • Maintained records of installation activities including software versions, hardware configurations, and customer information
  • Tested equipment to verify functionality and signal reception to establish service
  • Tracked inventory of products used in installations projects as well as spare parts used for repairs
  • Assisted with the implementation of wireless networks for both indoor and outdoor locations
  • Performed troubleshooting of LAN and WAN systems in order to identify and resolve technical issues.

CDL ROUTE DRIVER

Bunzl Distribution
12.2015 - 03.2016
  • Assisted with loading and unloading of goods at delivery locations
  • Communicated regularly with dispatch regarding delays, changes in schedule
  • Developed effective relationships with customers to establish trustworthiness and reliability
  • Confirmed that deliveries matched paperwork received from shippers before leaving premises
  • Adhered to all Department of Transportation regulations regarding hours of service and other safety standards
  • Efficiently managed multiple stops within tight timelines without compromising safety or customer satisfaction
  • Conducted safe loading and unloading of cargo, including the use of proper equipment for tie-downs
  • Exhibited strong problem-solving abilities when encountering unexpected issues during routes
  • Maintained accurate records, such as driver logs, delivery records, damage reports, maintenance documents
  • Followed established protocols for hazardous material transport according to DOT guidelines.

OTR TRUCK DRIVER

TMC Transportation
06.2015 - 11.2015
  • Developed positive working relationships with customers to ensure satisfaction with services provided
  • Performed preventative maintenance on vehicles such as checking fluid levels, tire pressure, brakes
  • Assisted other drivers whenever needed in loading and unloading cargo
  • Demonstrated strong problem-solving skills when encountering unexpected roadblocks or obstacles
  • Operated tractor-trailer combinations in compliance with Federal Motor Carrier Safety Regulations
  • Maintained accurate records of deliveries, including invoices and logs
  • Communicated effectively with dispatch regarding delivery updates and delays
  • Managed fuel efficiency through careful planning, monitoring, and driving techniques
  • Maintained accurate records of delivery confirmations and invoices
  • Developed an extensive knowledge of local roadways and traffic patterns for enhanced navigation.

ARMED MESSENGER

GardaWorld Cash Services
12.2013 - 06.2015
  • Maintained a high level of situational awareness and followed strict security protocols
  • Communicated effectively with clients and provided excellent customer service
  • Implemented emergency response plans when necessary in order to protect assets being transported
  • Observed strict adherence to company policies regarding handling of cash, sensitive documents, firearms, ammunition, and other materials as required by federal regulations
  • Collaborated with law enforcement personnel when needed for additional security protection during deliveries
  • Utilized GPS tracking systems to monitor route progress and update dispatch with any changes in schedule or location
  • Provided customer service support related to delivery issues, including resolving conflicts or complaints in a professional manner
  • Developed effective communication skills through written reports and verbal interactions with customers, management team members, and law enforcement personnel
  • Trained new employees on proper use of firearms, defensive driving techniques, and other job-related duties
  • Analyzed potential risks associated with transportation routes before departing from origin point.

Education

Bachelor of Science - Computer Information Science

ECPI University
05.2024

Skills

  • Customer Service
  • Interpersonal Skills
  • Conflict Resolution
  • Adaptability
  • Effective Communication
  • Critical Thinking
  • Time Management
  • Public Speaking
  • Planning and coordination
  • Operational Analysis

Projects

RecipeBucket

An easy-to-use recipe application to store and share user recipes

  • Crafted an intuitive recipe database, ensuring seamless storage and sharing of user-generated recipes
  • Developed wire-frame UI designs using JustinMind, providing a visually appealing and user friendly interface
  • Engineered the overall application design and functionality in Android Studio, employing Java and XML to create a robust user experience
  • Integrated Firebase as the non-relational Database Management System, merging it into the Android Studio project for efficient data handling

Military Service

88M2 Team Leader                                                                                                              May 2009 – June 2023
NC Army National Guard
• Spearheaded logistical operations of company level staff and equipment to and from mission sites
• Directed and supervised U.S. Army comprehensive drug and alcohol prevention program for the unit
• Demonstrated adept mission planning, preparation, and coordination skills

References

References available upon request

Timeline

COMMERCIAL INSTALL TECH II

Everon
01.2023 - Current

SECURITY OFFICER

P&G Security LLC
08.2022 - 12.2022

OPERATIONS MANAGER

Marsden Management LLC
03.2022 - 05.2022

COMMERCIAL DRIVER

Marsden Management LLC
07.2021 - 12.2021

IT/SYSTEMS ENGINEER

Partners Consulting Group
05.2021 - 06.2021

RESIDENTIAL ALARM TECHNICIAN

ADT
12.2018 - 04.2021

RESIDENTIAL ALARM TECHNICIAN

Outsource LLC (Contractor for ADT)
07.2018 - 12.2018

INSTALLATION TECHNICIAN

VM Comsource
02.2018 - 06.2018

CDL DELIVERY DRIVER

Lowe's Companies Inc.
06.2017 - 01.2018

ARMED MESSENGER

GardaWorld Cash Services
10.2016 - 05.2017

INSTALLATION TECHNICIAN

VM Comsource
03.2016 - 09.2016

CDL ROUTE DRIVER

Bunzl Distribution
12.2015 - 03.2016

OTR TRUCK DRIVER

TMC Transportation
06.2015 - 11.2015

ARMED MESSENGER

GardaWorld Cash Services
12.2013 - 06.2015

Bachelor of Science - Computer Information Science

ECPI University

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Brandon Boutchyard