BRANDON BOWLES
Ashland,OH
Summary
Driven management professional with a background in automotive and collision repair, known for successfully building and managing teams that enhance business operations and profitability. Demonstrated ability in strategic development, operational expansion, and implementation of customer-focused initiatives. Passionate about applying expertise to drive company growth and success. Eager to contribute skills and experience to create a positive impact aligned with the company's goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
Bill Harris Auto Center
05.2025 - Current
- Managed service team operations to enhance customer satisfaction through proactive communication and prompt resolution of customer concerns.
- Engineered and executed streamlined processes to enhance service efficiency.
- Facilitated training and mentorship for staff on best practices to cultivate a culture of continuous improvement and teamwork.
- Evaluated service metrics to uncover trends guiding strategic resource allocation and workflow optimization.
- Oversaw inventory management for parts and supplies, ensuring optimal availability and cost efficiency.
- Cultivated robust customer relationships to enhance loyalty and drive repeat business opportunities.
- Directed scheduling and dispatching of service appointments to enhance technician productivity in the shop.
- Coordinated cross-functional team efforts to drive initiatives aimed at improving overall operational efficiency and service excellence.
- Investigated and resolved customer issues promptly, ensuring a positive service experience.
- Led a team of technicians to ensure timely project completion and uphold high-quality workmanship standards.
Manager
Osgar's Auto Body
10.2014 - 03.2025
- Growth of business and team.
- Boosted customer satisfaction scores by 15% by implementing new service protocols.
- Oversaw a team of 25 employees across 3 departments.
- Boosted company-wide employee satisfaction by 12% by instituting regular feedback loops and recognition programs.
- Improved team productivity by 25% through effective time management and prioritization strategies.
- Enhanced company-wide decision-making efficiency by 30% by streamlining approval processes.
- Automotive collision
Service Desk Lead
Bill Harris Auto Center
06.2003 - 10.2014
- Achieved progression to lead service advisor, increasing responsibility across (5) roles, enhancing client satisfaction by managing team and time.
- Dealership
Education
ASHLAND COUNTY WEST HOLMES CAREER CENTER
Ashland, OHSkills
- Working well with others
- Listening
- Trustworthy and honest
- Problem solving
- Decision making
- Time management
- Self-driven
- Accountability
- Creating a great work atmosphere
- Hands-on
- Positive attitude
- Critical thinking
Accomplishments
- Profit Growth Success, Increased annual profits by strategic management and development.
- Customer Satisfaction, Improved customer satisfaction by 15% via targeted service enhancements.
- Client Base Expansion, Expanded client base by 4 years through networking and outreach.
- Enhanced Efficiency, Implemented Lean techniques increasing team efficiency.
- Accelerated Delivery, Reduced delivery timelines by streamlining processes.
- Project Oversight, Oversaw 75 projects, ensuring timely completion.
- Boosted Team Efficiency, Improved team efficiency through Lean management techniques.
Certification
Gold Class, I-Car
Personal Information
Title: Management Expert
Timeline
Service Manager
Bill Harris Auto Center
05.2025 - Current
Manager
Osgar's Auto Body
10.2014 - 03.2025
Service Desk Lead
Bill Harris Auto Center
06.2003 - 10.2014
ASHLAND COUNTY WEST HOLMES CAREER CENTER