Brandon Boyd
Emporia,VA
Overview
24
24
years of professional experience
Work History
Delivery Driver
Delaware Valley Floral
Richmond, VA
02.2022 - Current
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Checked tires for proper inflation before leaving on each route.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted warehouse personnel in packing orders when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Received daily delivery instructions and route assignments from dispatch.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Reported delays and accidents to stations using telephones or two-way radios.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Processed shipment documents neatly and efficiently for each load.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Reported mechanical problems encountered with vehicles to dispatch.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Kept accurate logs of all deliveries and trips.
- Loaded and unloaded vehicles at distribution center and delivery address.
Property Manager
Space Shop Self Storage
Cary , NC
11.2019 - 02.2022
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Completed lease applications and verifications, notifying prospects of results.
- Exercised direct supervision over property staff.
- Facilitated tenant paperwork processing and verification.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared detailed budgets and financial reports for properties.
Assistant Property Manager
Life Storage
Decatur, GA
03.2015 - 11.2019
- Assisted property manager in leasing and marketing activities.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Interacted with potential renters during showings providing information about the property features.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted market research to determine competitive rental rates for properties.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Collected first month's rent along with security deposit prior to move-in date.
- Prepared monthly financial reports for review by the property manager.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Department Manager
Walmart
Emporia, VA
08.2000 - 03.2015
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints and issues promptly and professionally.
- Monitored daily sales figures to track trends in customer buying behavior.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Education
High School Diploma -
Southampton High School
Courtland, VA06-2000
Skills
- Quality Assurance
- GPS Navigation
- Cargo Handling
- Dispatch Communication
- Order Verification
- DOT Compliance
- Payment Collection
- Package scanning
- Loading and unloading
- Forklift Operation
- Pallet jack and hand truck operation
- Valid Driver's License
- Customer Service
References
References available upon request.
Timeline
Delivery Driver
Delaware Valley Floral
02.2022 - Current
Property Manager
Space Shop Self Storage
11.2019 - 02.2022
Assistant Property Manager
Life Storage
03.2015 - 11.2019
Department Manager
Walmart
08.2000 - 03.2015
High School Diploma -
Southampton High School