Volunteer Work
Hi, I’m
Brandon Boyd
Owasso,OK
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
15
years of professional experience
8
Certifications
Work History
VERIZONTulsa, OK
FINANCE TRANSFORMATION MANAGEMENT OFFICE – PROGRAM/PROJECT MANAGER
11.2020 - Current
Job overview
- Joined FTMO in November 2020 to implement strategic programs to improve operational efficiency, reduce costs, and increase productivity across the enterprise
- Developed long-term relationships with key stakeholders across management and executives
- Directed cross-functional teams in developing innovative solutions to complex problems
- Collaborated with external vendors to implement contracts to ensure company requirements were met on time and while minimizing costs
- Developed and maintained project plans, timelines, and budgets
- Managed multiple projects with competing deadlines simultaneously
- Conducted regular status meetings with internal teams and external partners at both the working team and executive levels to track progress against established milestones
- Contributed to the FTMO Reporting and Analytics team enhancing stakeholder management by streamlining OCM strategies including requirements gathering, designing a best-in-class UAT process and implementing Qlik reporting dashboards with high adoption rates
- Worked with stakeholders to envision how solutions would impact processes addressing needs and pain points. Continued to partner with stakeholders to further enhance solutions to increase realized benefits
- Oversaw and coordinated dashboard enhancement projects, working with a third-party vendor to implement best-in-class improvements and optimize performance of existing applications
- Directed backend support projects, overseeing the installation of a new hardware environment, SDLC governance, and ensuring effective training and communications with stakeholders
- Joined FTMO Data Governance Team in April 2024, specializing in Data Governance, Stakeholder Management and Data Quality Strategy, Reporting, and Issue Management
- Enhanced data governance processes to ensure accuracy and integrity of information
- Achieved elimination of data quality fallout through collaboration with stakeholders, focusing on systematic data validations and enhancing logic within systems and interfaces
- Partnered with business data owners and stewards to identify areas of concern, resulting in recommendations for enhanced master data processes
VERIZONBartlesville, OK
FINANCIAL OPERATIONS SUPERVISOR – CREDIT/COLLECTIONS
01.2019 - 11.2020
Job overview
- Assisted in defining the overall vision for the collections management team aligned with annual goals, and subsequently guided in translating goals into actionable steps
- Coached and mentored a team of 9 analysts responsible for meeting receivable and payment targets including achieving a 39% reduction in the 90+ balance in 2019 and controlling bad debt
- Managed a portfolio of over 55 thousand business customers representing ~$12 million/month in A/R and conducting regular portfolio reviews to ensure top delinquent customers received necessary executive focus
- Transitioned the team and all operations to work-from-home in response to the COVID-19 health crisis
- Coordinated the team’s work and priorities, ensuring company values, creating a great working environment both in-person and virtually, and meeting deadlines including for month-end-close
- Supervised daily operations of the collections team including managing individual and team growth through regular one-on-one and team meetings
- Utilized feedback from quarterly Gallup polls to devise actionable plans with the team, leading to enhanced performance
- Reviewed and approved critical moments in the customer journey including credit reviews for current and ex-customers, weekly suspensions, terminations, buyouts, credits, refunds and conducting monthly write-offs
- Assisted project teams in the implementation of new 1ERP systems that first went live in February 2020
- Researched and executed complex accounting issues related to negotiating contractual buyouts, payment plans and credits with customers
VERIZONTulsa, OK
PROJECT MANAGER – BILLING SOLUTIONS
03.2016 - 01.2019
Job overview
- Oversaw multiple projects of significant importance, including the widely recognized Deal Velocity program. Presented updates directly to Senior VP of Finance Operations to ensure effective communication and alignment
- Drove collaboration by ensuring comprehension of program/project visions among Finance stakeholders
- Collaborated with Finance to gather and prioritize requirements, creating impactful business cases that guided implementation efforts
- Facilitated communication between Finance and business teams, resulting in the successful rewriting of customer and product contracts
- Worked with the various Bill-to-Cash teams on assignments and projects to investigate and resolve contract issues and defects as a Subject Mater Expert.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment
- Developed and shared best practices with teammates including in stakeholder management, developing business cases, communications, testing and release management
- Identified risks associated with each project and developed strategies for mitigating those risks
- Led meetings with internal team members, consultants and contractors
- Drove continuous improvement of project delivery process by providing strong leadership
CONOCOPHILLIPSBartlesville, OK
FINANCE INTEGRATION – BPM/OCM LEAD
01.2013 - 02.2016
Job overview
- Led the development and execution of Change Management strategies for the SAP PRA Project, integrating elements such as Business Process Management, Communications, Training, and Stakeholder Management plans
- Oversaw the re-engineering of to-be processes while providing guidance and support for Business Process Management projects, capabilities, and standards
- Developed and delivered Change Management analysis and solutions for Business Process Management (BPM).
- Hosted, facilitated & documented BPM forums and workshops across projects focusing on process design and improvement for all business units and divisions impacted
- Conducted reviews and evaluations with key stakeholder across the business for cost-reduction opportunities
- Supervised and mentored finance team members, fostering a culture of continuous improvement
CONOCOPHILLIPSBartlesville, OK
FINANCE – PROCESS IMPROVEMENT ANALYST
10.2011 - 12.2012
Job overview
- Lead a variety of projects for Canada PRA for the Finance Process Improvement Council
- Designed and Mapped out new or existing initiatives in the BPM application ARIS and MS Visio.
- Completed month-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
GOLDMAN SACHS & CO.Salt Lake City, UT
REGULATORY OPERATIONS
08.2010 - 10.2011
Job overview
- Collaborated with IT and business teams from across the US, Europe, South American and Asia regularly to automate processes of keeping and maintaining private investment data within the Firm’s Data Capture Tool
- Traveled to New Jersey to cross-train across various regulatory entity functions to become an expert in Legal Entity Management operations including reporting, data management and business analysis
- Designed and developed Entity User Application for Operations division which ensured data across three entity systems remained aligned by showing data quality fallout daily
- Performed maintenance and conducted data analysis to ensure proper functionality including developing quality assurance and quality check queries
- Trained stakeholders in the adoption of the Entity User Application incorporating into their daily and weekly processes
ALIXPARTNERSDallas, TX
INFORMATION MANAGEMENT ANALYST
04.2009 - 05.2010
Job overview
- Exposed to Bankruptcy, High-stakes Litigation, Claims Management, Financial Reporting, Account Reconciliations
- Conducted research to design and implement the Madoff Determinations and Payments Report using MS Access. The resulting report played a key role in the client's Trustee website, media announcements, and special court filings.
- Coordinated and trained objections team to gain thorough understanding of objections process and develop effective reporting and processes
Education
ORAL ROBERTS UNIVERSITYTulsa, OK
M.B.A. – FINANCE & STRATEGIC MANAGEMENT
12.2008
ORAL ROBERTS UNIVERSITYTulsa, OK
B.S. – INTERNATIONAL BUSINESS
05.2006
Skills
- Verizon Leadership Training
- People management / leadership
- Team building and management
- Talent development
- Performance Management
- Mentoring / Coaching
- Strategic Management
- Project / Program Management
- Agile / Scrum
- Discipline Agile
- Process Improvement / Six Sigma
- Business Process Design
- Data Quality / Governance
- Reports Development / Analytics
- Finance / Accounting
- Vendor Management
- Public Speaking
- Program Planning
- Developing Business Cases & Roadmaps
- Communications with Executives
- Iteration Planning and Execution
- Software Development Lifecycle
- User Acceptance Testing
- Release Management
- Business acumen
- Joint Task Analysis
Affiliations
- PROJECT MANAGEMENT INSTITUTE
- PMI TULSA CHAPTER
- EXPERT AGILE CLUB
Certification
- DAMA, Certified Data Management Perfessional - CDMP (in progress)
- VILLANOVA UNIVERSITY PROFESSIONAL EDUCATION CERTIFICATION PROGRAM, Certified Lean Six Sigma Black Belt, VIL76751, 08/2021, Professional Certification in Agile & Scrum, VU2019220, 11/2022
- PROJECT MANAGEMENT INSTITUTE, PMI Agile certified practitioner (PMI-ACP), 2763747, 05/2026, Disciplined Agile Senior Scrum Master (DASSM), 2974903, 01/2023, Disciplined Agile Coach (DAC), Earned, Disciplined Agile Value Stream Consultant (DAVSC)
- SMARTSHEET, PRODUCT CERTIFIED USER, vjyxkvyahyq9, 04/2023
- SCALED AGILE, CERTIFIED SAFE 5 Agilist, 24520193-7776, 07/2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offHealthcare benefitsCompany CultureCurrent Volunteer Work
- Life.Kids: Loop and Konnect Leader
- Life.Church Operations: Prayer Team Leader, Baptism Ops
- Red Cross Blood Donor
- Branch15 Volunteer Teacher
Interests
Fitness
Reading
Spending Time with Family
Spending Time at Church / Life Group
Cooking /Grilling
Sports
Gaming
Timeline
FINANCE TRANSFORMATION MANAGEMENT OFFICE – PROGRAM/PROJECT MANAGER
VERIZON
11.2020 - Current
FINANCIAL OPERATIONS SUPERVISOR – CREDIT/COLLECTIONS
VERIZON
01.2019 - 11.2020
PROJECT MANAGER – BILLING SOLUTIONS
VERIZON
03.2016 - 01.2019
FINANCE INTEGRATION – BPM/OCM LEAD
CONOCOPHILLIPS
01.2013 - 02.2016
FINANCE – PROCESS IMPROVEMENT ANALYST
CONOCOPHILLIPS
10.2011 - 12.2012
REGULATORY OPERATIONS
GOLDMAN SACHS & CO.
08.2010 - 10.2011
INFORMATION MANAGEMENT ANALYST
ALIXPARTNERS
04.2009 - 05.2010
ORAL ROBERTS UNIVERSITY
M.B.A. – FINANCE & STRATEGIC MANAGEMENT
ORAL ROBERTS UNIVERSITY
B.S. – INTERNATIONAL BUSINESS
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