Brandon Brady
Albany
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in customer service and sales proficiency. Proven ability to enhance customer loyalty and drive revenue through effective communication and team collaboration. Skilled in inventory control and cash handling, consistently delivering exceptional results in fast-paced environments. Adaptable and reliable, committed to achieving store goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Sales Key Holder
Dollar General Market
02.2025 - 04.2025
Firewatch Officer
Phoenix Professional Protection
11.2021 - 02.2022
- Maintained accurate records of fire watch activities, ensuring regulatory compliance and facilitating efficient communication with supervisors.
- Responded quickly to incidents, minimizing damage and ensuring the safety of all individuals involved.
- Improved overall building security by working closely with facility managers to identify areas that could benefit from additional fire protection measures.
- Educated staff on fire safety procedures, increasing overall preparedness in case of an emergency.
Sales Associate
Walmart
09.2013 - 09.2014
Sales Associate
Dunkin' Donuts Franchising
05.2009 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Landscaper
Department of General Services
08.2008 - 09.2010
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Prepared soil for planting and sowing.
- Maintained gardening tools by replacing blades and fluids.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
Education
GED -
Colonie Central High School
Colonie, NY2008
Skills
- Store operations
- Retail sales
- Sales presentations
- Inventory control
- Pricing
- Product management
- Promotional strategies
- Customer loyalty management
- In-store promotions
- Customer service
- Workplace safety
- Cash handling
- Customer service management
- Training and mentoring
- Team building
- Cash handling accuracy
- Task delegation
- Inventory monitoring
- Store maintenance
- Daily reporting
- Sales proficiency
- Staff oversight
- Product ordering
- Bank deposits
- Store recovery processes
- Employee oversight
- Opening and closing coordination
- Store operations oversight
- Front end operations
- Drawer counting
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Positive customer engagement
- Decision-making
- Detail-oriented
- Goal driven
- Flexible hours
- Store organization
- Inventory and stocking
Certification
Customer Service Certification
Timeline
Lead Sales Key Holder
Dollar General Market
02.2025 - 04.2025
Firewatch Officer
Phoenix Professional Protection
11.2021 - 02.2022
Sales Associate
Walmart
09.2013 - 09.2014
Sales Associate
Dunkin' Donuts Franchising
05.2009 - 05.2011
Landscaper
Department of General Services
08.2008 - 09.2010
GED -
Colonie Central High School
Similar Profiles
Stayquantaye EdwardsStayquantaye Edwards
Stocker at Dollar General MarketStocker at Dollar General Market
Ethan RuppEthan Rupp
Sales Associate at Dollar General MarketSales Associate at Dollar General Market
Michael MorrisMichael Morris
Assistant Manager at Dollar General MarketAssistant Manager at Dollar General Market
Shane MaysShane Mays
Store Associate at Dollar General MarketStore Associate at Dollar General Market
Hailey CascioliHailey Cascioli
Licensed Life and Health Insurance Agent at Globe Life InsuranceLicensed Life and Health Insurance Agent at Globe Life Insurance