Brandon Brewer
Ellenton,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining shipment processes, demonstrated during my tenure at Hendrick Automotive Group. Expert in call center operations and shipment preparation, I excel in critical thinking and multitasking. Achieved significant improvements in lead conversion rates through diligent follow-up and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production Line Worker
Madico
07.2023 - 08.2024
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
Warehouse Order Puller
US Auto Force
08.2022 - 06.2023
- Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
- Utilized warehouse equipment such as pallet jacks and forklifts to transport materials safely and efficiently.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Increased order accuracy by diligently verifying product information and quantities before packaging.
BDC Service Representative
Hendrick Automotive Group
09.2019 - 08.2022
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
Education
Business
Davidson County Community College
Lexington, NCHigh School Diploma -
Central Davidson Sr High
Lexington, NC06-2004
Skills
- Shipment preparation
- Call center experience
- Data entry
- Strong multitasking
- Active listening
- Goal-oriented mindset
- Appointment setting
- Critical thinking
- Customer relations
- Computer proficiency
- Professional telephone demeanor
- Customer satisfaction measurement
Certification
- Certification in Nondestructive Testing (NDT Level II or III in RT, UT, MT, PT, VT) - American Society for Nondestructive Testing.
Timeline
Production Line Worker
Madico
07.2023 - 08.2024
Warehouse Order Puller
US Auto Force
08.2022 - 06.2023
BDC Service Representative
Hendrick Automotive Group
09.2019 - 08.2022
Business
Davidson County Community College
High School Diploma -
Central Davidson Sr High
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