Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Briceno Pernia

Las Vegas,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Driver

Self-employeed
Las Vegas, NV
11.2017 - Current
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Delivered goods and products to customer on time and in excellent condition.

Customer Service Representative

Rent-A-Center
North Las Vegas, NV
05.2016 - 11.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Processed customer adjustments to maintain financial accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Banking Specialist

Banesco Universal Bank
Caracas, Districto Capital
02.2014 - 05.2016
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Modeled catastrophic market scenarios to aid in business management planning, risk management and trend monitoring.
  • Opened new accounts and made changes to existing accounts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Identified customer desires and goals through needs-based sales tactics.
  • Calculated fees due, interest and change for customer transactions.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Unidad Educativa Colegio Arrias
Caracas Venezuela
05.2014

Skills

  • English and Spanish Fluent
  • Excellent communication skills
  • Adaptable
  • Efficient and reliable team player
  • Passenger Assistance
  • Confidentiality Understanding
  • City and Non-City Driving
  • Time Management
  • Excellent Customer Service
  • Documentation and Recordkeeping
  • Verbal and Written Communication
  • Microsoft Word, Excel
  • Data Security and Validation
  • Sorting and Filing
  • Customer Service and Assistance
  • Customer Relationship Management
  • Effective Customer Communication
  • Team Cooperation
  • Call and Email Handling
  • Call Volume Analysis
  • Accurate Documentation
  • Accounting Softwares
  • Identity Verification
  • Fraud Detection

Timeline

Driver

Self-employeed
11.2017 - Current

Customer Service Representative

Rent-A-Center
05.2016 - 11.2017

Banking Specialist

Banesco Universal Bank
02.2014 - 05.2016

High School Diploma -

Unidad Educativa Colegio Arrias

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Brandon Briceno Pernia