Brandon Brooks
Strongsville,OH
Summary
Experienced with diagnosing and resolving complex technical problems to maintain system stability and performance. Utilizes comprehensive knowledge of IT infrastructure to deliver effective solutions and enhance user experience. Strong understanding of customer needs and adept at providing timely, efficient support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
GoEngineer
04.2017 - Current
- Maintained Expert level efficiency with Solidworks Electrical and Solidworks
- Resolved over 1500 issues per year for our customer base
- Directly responsible for the Solidworks Electrical specialty for the company for a customer base that covered 46 States
- Worked with IT teams to resolve issues with SQL Server, Microsoft products, hardware issues, network performance issues, etc. to boost overall performance of our product
- Trained new hires to correctly use the product and effectively support our customer base
- Obtained multiple Expert level product certifications to include the CSWE (Solidworks CAD Design Expert)
- (Electrical Specialist)
Landing Support Specialist
United States Marine Corps
05.2011 - 05.2015
- Oversaw over $500,000 of computer and communication equipment on a daily basis.
- Inspired upwards of 100 employees to accomplish tasks ahead of deadline.
- Negotiated with adjacent organizations to obtain necessary equipment for task accomplishment.
- Assessed the quality of living of upwards of 200 employees and maintained facilities with 50 or more living quarters to exceed basic living needs.
- Supervised safe shipment of personal property and maintenance equipment in excess of $500M without loss.
- Influenced superior leadership on decisions that greatly increased team effectiveness.
- Completed all paperwork required to successfully ship all equipment at or before their set deadline.
- Maintained a Secret Clearance
Education
Bachelor of Science - Electrical Engineering
Cleveland State University
Cleveland, Ohio05.2027
Skills
- Strong customer service skills
- Skilled in Excel data analysis
- Solidworks, Solidworks Electrical, SQL Server
- Strong work ethic and commitment
- Detail-oriented professional
- Analytical reasoning
- Strong interpersonal skills
- Effective conflict resolution
- Strong observational ability
- Strategic leadership
- Facility operations management
- Effective communication
- Collaborative teamwork
- Detail-oriented organization
- Team cohesion facilitation
Certification
- Certified Solidworks Expert (CSWE)
- Certified Solidworks Electrical Expert
Timeline
Senior Technical Support Engineer
GoEngineer
04.2017 - Current
Landing Support Specialist
United States Marine Corps
05.2011 - 05.2015
Bachelor of Science - Electrical Engineering
Cleveland State University