Highly driven Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Developed and implemented kitchen policies, procedures and quality standards. Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews. Trained new kitchen staff on proper food handling techniques and safety regulations. Maintained accurate records of food costs, labor costs, waste management and other related expenses. Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen. Created weekly schedules for kitchen staff members based on anticipated business volume. Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times. Inspected equipment regularly to identify necessary repairs or replacements.
Recruited, trained, and empowered employees to achieve key.
Performance indicators. Tracked monthly sales to generate
reports for business development planning. Perform detailed
scope of property to include; photos, field sketches and
notes (including roofs, residential and commercial
properties. Complete estimates in Xactimate software in a
timely manner. Provide technical explanations of estimates
to insurance companies for approval. Keep organized records
of work, execute contract documents with clients, and.
Collect deductible and insurance funds from clients.
Provides support by issuing and servicing Personal lines and
commercial lines insurance policies for current and new
business clients. Provide prompt, accurate, and friendly
customer service. Service can include responding to inquiries
regarding insurance availability, eligibility, coverages, policy
changes, transfers, claim submissions, and billing
clarification. Oversaw multiple accounts and worked
diligently to meet and exceed performance goals. Cultivated
new accounts and provided value-added services to existing
clients to increase overall revenue. Developed successful
marketing plans to increase sales and profits while managing
costs.