Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Brown

Daleville,MS

Summary

Seeking IT Associate role with 4 years of experience in IT and media support, customer service, and technical troubleshooting. Skilled in managing audiovisual systems, maintaining computer networks, and providing high-quality customer support. Holds a Bachelor's in Management of Information System, adept in hardware and software issue resolution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Agent

Iqor
02.2023 - Current
  • Managed inbound and outbound customer interactions with professionalism, addressing queries and resolving issues efficiently to ensure high levels of customer satisfaction at iQor

Intake Specialist / Call Center Supervisor

Blue Key Tek
06.2024 - 01.2025
  • Conducted client interviews to gather critical case information with accuracy and professionalism.
  • Performed detailed data entry to maintain organized and up-to-date case records.
  • Trained and supervised call agents, ensuring they adhered to company protocols and delivered high-quality service
  • Monitored team performance, provided feedback, and implemented strategies to improve efficiency and client satisfaction.
  • Assisted with process improvements to enhance intake operations and data management.

Media Support/IT Support

Saint Mark Daleville, United Methodist Church
08.2020 - 03.2024
  • Managed and facilitated all aspects of media production and IT support for Saint Mark Daleville United Methodist Church, ensuring seamless operation of audiovisual systems during services and maintaining church's computer networks and hardware

Event Support Assistant - Work-Study Student

Mississippi University For Women
08.2021 - 12.2023
  • Managed audiovisual setups, operating cameras and overseeing live streaming for events, maintaining a standard of quality in documentation and viewer interaction
  • Executed post-event breakdown and cleanup, upholding venue standards and ensuring swift return to operational status
  • Provided flexible support for miscellaneous tasks, adeptly following supervisory instructions and aiding in the achievement of team goals

Help Desk

Meridian Community
05.2021 - 08.2021
  • Delivered technical support, resolving hardware and software issues to ensure staff and student satisfaction
  • Enhanced system efficiency through effective troubleshooting and problem resolution
  • Consistently achieved high satisfaction ratings through diligent service and support

Customer Service Associate

Meridian Community College
08.2019 - 05.2021
  • Delivered tailored client support, resolving inquiries effectively to improve customer satisfaction
  • Cultivated positive client relationships through exceptional service, contributing to a hospitable atmosphere
  • Administered front desk responsibilities and ensured facility upkeep, addressing maintenance needs to maintain operational excellence

Education

Bachelor - Management of Information System

Mississippi University for Women
12.2023

Associate of Science - Computer Programming

Meridian Community College
Meridian, MS
05.2021

Skills

  • Software Development
  • C#
  • HTML
  • CSS
  • Python
  • BootStrap
  • JavaScript
  • Java
  • Web Development
  • Excellent Teamwork
  • SQL
  • IT Support
  • Reactjs

Certification

  • MTA Software Development Fundamentals, None
  • Phi Beta Lambda State Leadership Conference Achievement Award Project Management 1st, None
  • Phi Beta Lambda State Leadership Conference Achievement Award Information Management 1st, None
  • Selected to attend the NASA NCAS Experience, None
  • All-SportmansShip Team NCCA D3, None

Timeline

Intake Specialist / Call Center Supervisor

Blue Key Tek
06.2024 - 01.2025

Customer Agent

Iqor
02.2023 - Current

Event Support Assistant - Work-Study Student

Mississippi University For Women
08.2021 - 12.2023

Help Desk

Meridian Community
05.2021 - 08.2021

Media Support/IT Support

Saint Mark Daleville, United Methodist Church
08.2020 - 03.2024

Customer Service Associate

Meridian Community College
08.2019 - 05.2021

Bachelor - Management of Information System

Mississippi University for Women

Associate of Science - Computer Programming

Meridian Community College

Similar Profiles

CREATE PROFILE
Brandon Brown