Brandon Browne
Staten Island,New York
Summary
Results-driven professional with a background in customer service, healthcare, and security, aiming for career advancement. Demonstrates strong independent and team-working capabilities, with exceptional written and verbal communication skills. Proficient in prioritizing tasks, delegating responsibilities, and making informed decisions. Committed to delivering high-quality patient care and customer service under pressure.
Overview
10
10
years of professional experience
Work History
Security Officer
Northwell Health
Staten Island, NY
01.2024 - 04.2025
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Conducted thorough patrols, identifying potential hazards and vulnerabilities in assigned areas.
- Prepared detailed incident reports documenting observations, actions taken, and outcomes.
- Implemented access control measures, regulating entry to restricted areas effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Patient Associate
Hope Home Care
Staten Island, NY
10.2019 - 03.2022
- Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship
- Manage and coordinate appointments accordingly
- Answer telephone and take messages as needed
- Handle mail and other correspondence
- Assist with the administration of medications as directed
- Maintain records of patient care, condition, progress and problems in order to report and discuss observations with a supervisor
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dress and grooming
- Provide patients and families with emotional support and instruction, preparing healthy meals, independent living, and adaptation to disability or illness
Chiropractors Assistant
NY Chiropractic and Physical TheraPY
Staten Island, NY
09.2018 - 10.2019
- Sign in Patients to be seen by doctors
- Provide patients with genie rubs before Being SeEn by Doctors
- Organize patients files before appointmeNts
- Clean Machines
- Assist patients with filling out paperwork
- ASsist patients with therapy
- Transfer patients paperwork to computer
- Answer office phone for customer service
Customer Representative (Front desk receptionist)
Fly High Indoor Trampoline Park
Staten Island, NY
06.2018 - 09.2018
- Refer customers to the right person to answer queries and deal with any problems
- Accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount
- Accept cash, checks and bankcards for payment and process payments according to company procedure
- Provide change for cash payments and issue receipts for payments received
- Accurately calculate discounts and special offers and stay up to date on all promotions and special offers
- Issue refunds and credits/process returns and exchanges
- Ensure sufficient change is available
- Balance sales and receipts according to company procedure and maintain accurate records of transactions
- Maintain a neat, tidy and orderly work area
Customer Service Representative - ( Sales Associate )
Food Universe Supermarket
Staten Island, NY
07.2016 - 06.2018
- Greet and acknowledge each customer and assist customers where possible
- Provide answers to product and payment-related queries Refer customers to the right person to answer queries and deal with any problems
- Accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount
- Accept cash, checks and bankcards for payment and process payments according to company procedure
- Provide change for cash payments and issue receipts for payments received
- Accurately calculate discounts and special offers and stay up to date on all promotions and special offers
- Issue refunds and credits/process returns and exchanges
- Redeem food stamps and coupons
- Ensure sufficient change is available
- Balance sales and receipts according to company procedure and maintain accurate records of transactions
- Bag, box and wrap merchandise
Customer Service Representative - (Sales Associate)
Western Beef Supermarket
Staten Island, NY
10.2015 - 07.2016
- Greet and acknowledge each customer and assist customers where possible
- Provide answers to product and payment-related queries
- Refer customers to the right person to answer queries and deal with any problems
- Accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount
- Accept cash, checks and bankcards for payment and process payments according to company procedure
- Provide change for cash payments and issue receipts for payments received
- Accurately calculate discounts and special offers and stay up to date on all promotions and special offers
- Issue refunds and credits/process returns and exchanges
- Redeem food stamps and coupons
- Ensure sufficient change is available
- Balance sales and receipts according to company procedure and maintain accurate records of transactions
- Bag, box and wrap merchandise
- Assist in other areas such as shelf stocking, product display, pricing and clean-up as needed
- Maintain a neat, tidy and orderly work area
Associate
Wendys
Staten Island, NY
08.2015 - 11.2015
- Prepare orders, wrap and bag food
- Handle machinery to slice meat according to customers desires
- Unload stock truck and organize freezers
- Clean necessary surfaces (i.e Floors, counters, windows, slicing machine)
- Greet and acknowledge each customer and assist customers where possible
Mentor/Counselor
Summer Youth Program
Staten Island, NY
06.2015 - 09.2015
- Organized and led basketball games, maintaining discipline and safety.
- Acted as a role model.
- Ensured safety of the children, developing friendly relationships.
- Greeted new arrivals to activities, introducing them to other participants and explain facility rules, while encouraging participation.
- Accompanied children on trips, insuring that children followed procedures.
- Taught and modeled respect for self and others.
Education
High School Diploma -
Mckee High School
Staten Island, NY06.2015
Skills
- Microsoft Office
- Communication Skills
- Information Processing Ability
- Numerical Skills
- Accuracy and attention to detail
- Problem-solving skills
- Effective customer support
- Ability to work independently as well as with a team
- Integrity and honesty
- Reliability
- Incident reporting
- Adaptability in crisis
Timeline
Security Officer
Northwell Health
01.2024 - 04.2025
Patient Associate
Hope Home Care
10.2019 - 03.2022
Chiropractors Assistant
NY Chiropractic and Physical TheraPY
09.2018 - 10.2019
Customer Representative (Front desk receptionist)
Fly High Indoor Trampoline Park
06.2018 - 09.2018
Customer Service Representative - ( Sales Associate )
Food Universe Supermarket
07.2016 - 06.2018
Customer Service Representative - (Sales Associate)
Western Beef Supermarket
10.2015 - 07.2016
Associate
Wendys
08.2015 - 11.2015
Mentor/Counselor
Summer Youth Program
06.2015 - 09.2015
High School Diploma -
Mckee High School