Brandon Browne
Staten Island,New York
Summary
Results-driven professional with a background in customer service, healthcare, and security, aiming for career advancement. Demonstrates strong independent and team-working capabilities, with exceptional written and verbal communication skills. Proficient in prioritizing tasks, delegating responsibilities, and making informed decisions. Committed to delivering high-quality patient care and customer service under pressure.
Overview
10
10
years of professional experience
Work History
Security Officer
Northwell Health
Staten Island, New York
01.2024 - 04.2025
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Conducted thorough patrols, identifying potential hazards and vulnerabilities in assigned areas.
- Prepared detailed incident reports documenting observations, actions taken, and outcomes.
- Implemented access control measures, regulating entry to restricted areas effectively.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Patient Associate
Hope Home Care
10.2019 - 03.2022
- Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship
- Manage and coordinate appointments accordingly
- Answer telephone and take messages as needed
- Handle mail and other correspondence
- Assist with the administration of medications as directed
- Maintain records of patient care, condition, progress and problems in order to report and discuss observations with a supervisor
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dress and grooming
- Provide patients and families with emotional support and instruction, preparing healthy meals, independent living, and adaptation to disability or illness
Chiropractors Assistant
NY Chiropractic and Physical TheraPY
09.2018 - 10.2019
- Sign in Patients to be seen by doctors
- Provide patients with genie rubs before Being SeEn by Doctors
- Organize patients files before appointmeNts
- Clean Machines
- Assist patients with filling out paperwork
- ASsist patients with therapy
- Transfer patients paperwork to computer
- Answer office phone for customer service
Customer Representative (Front desk receptionist)
Fly High Indoor Trampoline Park
06.2018 - 09.2018
- Refer customers to the right person to answer queries and deal with any problems
- Accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount
- Accept cash, checks and bankcards for payment and process payments according to company procedure
- Provide change for cash payments and issue receipts for payments received
- Accurately calculate discounts and special offers and stay up to date on all promotions and special offers
- Issue refunds and credits/process returns and exchanges
- Ensure sufficient change is available
- Balance sales and receipts according to company procedure and maintain accurate records of transactions
- Maintain a neat, tidy and orderly work area
Customer Service Representative - ( Sales Associate )
Food Universe Supermarket
07.2016 - 06.2018
- Greet and acknowledge each customer and assist customers where possible
- Provide answers to product and payment-related queries Refer customers to the right person to answer queries and deal with any problems
- Accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount
- Accept cash, checks and bankcards for payment and process payments according to company procedure
- Provide change for cash payments and issue receipts for payments received
- Accurately calculate discounts and special offers and stay up to date on all promotions and special offers
- Issue refunds and credits/process returns and exchanges
- Redeem food stamps and coupons
- Ensure sufficient change is available
- Balance sales and receipts according to company procedure and maintain accurate records of transactions
- Bag, box and wrap merchandise
Customer Service Representative - (Sales Associate)
Western Beef Supermarket
10.2015 - 07.2016
- Greet and acknowledge each customer and assist customers where possible
- Provide answers to product and payment-related queries
- Refer customers to the right person to answer queries and deal with any problems
- Accurately process sales using cash registers, scanners or equipment provided to obtain total purchase amount
- Accept cash, checks and bankcards for payment and process payments according to company procedure
- Provide change for cash payments and issue receipts for payments received
- Accurately calculate discounts and special offers and stay up to date on all promotions and special offers
- Issue refunds and credits/process returns and exchanges
- Redeem food stamps and coupons
- Ensure sufficient change is available
- Balance sales and receipts according to company procedure and maintain accurate records of transactions
- Bag, box and wrap merchandise
- Assist in other areas such as shelf stocking, product display, pricing and clean-up as needed
- Maintain a neat, tidy and orderly work area
Associate
Wendys
08.2015 - 11.2015
- Prepare orders, wrap and bag food
- Handle machinery to slice meat according to customers desires
- Unload stock truck and organize freezers
- Clean necessary surfaces (i.e Floors, counters, windows, slicing machine)
- Greet and acknowledge each customer and assist customers where possible
Mentor/Counselor
Summer Youth Program
06.2015 - 09.2015
- Organized and led basketball games, maintaining discipline and safety.
- Acted as a role model.
- Ensured safety of the children, developing friendly relationships.
- Greeted new arrivals to activities, introducing them to other participants and explain facility rules, while encouraging participation.
- Accompanied children on trips, insuring that children followed procedures.
- Taught and modeled respect for self and others.
Education
High School Diploma -
Mckee High School
Staten Island, NY06.2015
Skills
- Microsoft Office
- Communication Skills
- Information Processing Ability
- Numerical Skills
- Accuracy and attention to detail
- Problem-solving skills
- Effective customer support
- Ability to work independently as well as with a team
- Integrity and honesty
- Reliability
- Incident reporting
- Adaptability in crisis
Timeline
Security Officer
Northwell Health
01.2024 - 04.2025
Patient Associate
Hope Home Care
10.2019 - 03.2022
Chiropractors Assistant
NY Chiropractic and Physical TheraPY
09.2018 - 10.2019
Customer Representative (Front desk receptionist)
Fly High Indoor Trampoline Park
06.2018 - 09.2018
Customer Service Representative - ( Sales Associate )
Food Universe Supermarket
07.2016 - 06.2018
Customer Service Representative - (Sales Associate)
Western Beef Supermarket
10.2015 - 07.2016
Associate
Wendys
08.2015 - 11.2015
Mentor/Counselor
Summer Youth Program
06.2015 - 09.2015
High School Diploma -
Mckee High School
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