Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
13
13
years of professional experience
Work History
Director of Food & Beverage
Ocean Properties Hotels Resorts
06.2015 - Current
Planned operations to effectively cover needs while controlling costs and maximizing service.
Delivered in-depth training to workers in food & beverage preparation and customer-facing roles to promote strong team performance.
Identified team weak points and implemented corrective actions to resolve concerns.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained sound financial footing by overseeing department profit, loss and budgeting.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Managed staff schedules and maintained adequate coverage for all shifts.
Implemented effective inventory control systems to reduce food spoilage and waste.
Director of Food & Beverage
Ocean Properties Hotels Resorts
12.2012 - 06.2015
Planned operations to effectively cover needs while controlling costs and maximizing service.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Identified team weak points and implemented corrective actions to resolve concerns.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained sound financial footing by overseeing department profit, loss and budgeting.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Worked with qualified chef to diversify menu with new offerings.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Motivated staff to perform at peak efficiency and quality.
Managed staff schedules and maintained adequate coverage for all shifts.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Purchased food and cultivated strong vendor relationships.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Director of Food & Beverage
Ocean Properties Hotels Resorts
03.2011 - 12.2012
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Resolved customer complaints involving food or beverage quality and service.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Maintained highest standards for beverage quality and service.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
Managed bar and wait staff and directed hiring program.
Education
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
Orlando, FL
08.2008
Skills
Budget Development
Staff Leadership
Inventory Management
Menu Development
Quality Assurance
Cost Reduction
Recruitment
Expense Tracking
Strategic Planning
Performance Improvement
Payroll Administration
Sales and Marketing
Budget Administration
Supply Ordering and Management
Purchasing
Reliable and Responsible
Timeline
Director of Food & Beverage
Ocean Properties Hotels Resorts
06.2015 - Current
Director of Food & Beverage
Ocean Properties Hotels Resorts
12.2012 - 06.2015
Assistant Director of Food & Beverage
Ocean Properties Hotels Resorts
03.2011 - 12.2012
Bachelor of Science - Hospitality Administration And Management
University of Central Florida
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