Summary
Overview
Work History
Education
Skills
Assessments
Timeline
OperationsManager

Brandon Burkholder

Perrysburg,OH

Summary

Experienced manager with 6 years of diverse industry expertise, including retail and restaurants. Task-oriented approach ensures timely and efficient project completion. Strong problem-solving skills, adept at methodically working through challenges to find optimal solutions.

Overview

9
9
years of professional experience

Work History

Supervisor

Sheetz
10.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Manager

Big Lots
07.2022 - 10.2024
  • Customer conflict resolution
  • Store operations such as inventory counts, safety audits, and price changes
  • Coaching employees on how to interact with customers and get sales
  • Developed strong relationships with key clients through regular communication and proactive problem-solving initiatives
  • Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development

Warehouse Worker

The Andersons
10.2022 - 12.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Warehouse Picker

The Home Depot Distribution Center
05.2022 - 08.2022
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Followed orders precisely for correct items, sizes and quantities.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Safely and securely loaded items to prevent damage during transport.

Retail Sales Assistant Manager

The cbd dispensary
05.2021 - 07.2022
  • Ensured accurate tracking and control of stock.
  • Organized and managed ordering schedules on a weekly basis.
  • Resolved complaints effectively through thorough analysis.
  • Optimized organization within the store.
  • Resolved various concerns and inquiries from colleagues.
  • Established and maintained connections with longstanding customers to fulfill their requirements.

Cashier

Brondes Ford Maumee
04.2018 - 08.2020
  • Enhanced customer support systems.
  • Managed substantial financial transactions.
  • Managed appointment calendars.
  • Categorized documentation.

Manager/Owner

Marco's pizza
10.2015 - 04.2017
  • Coordinated team schedules on a weekly basis.
  • Developed effective relationships with external partners to drive increased orders and sales.
  • Ensured high-quality service delivery.
  • Established targets every day for meeting objectives.
  • Managed and oversaw employee recruitment processes.

Education

High school or equivalent - Computer hardware and networking

Penta Career Center
Perrysburg, OH
06.2014

Skills

  • Customer Support Expertise
  • Conflict Resolution Skills
  • Inventory Optimization Experience
  • Customer Transaction Management
  • Proficient in Leadership and Supervision
  • Proficient in Cash Transactions
  • Recruitment Process Management
  • Structured Interview Techniques
  • Human Resources Management
  • Payroll Management
  • Retail Sales Expertise
  • Visual Merchandising Expertise
  • Retail Operations Management
  • Store Management Experience
  • Assistant Manager Proficiency
  • Extensive Cleaning Background
  • Supervising Experience
  • Mediation Skills

Assessments

  • Supervisory skills: Motivating & assessing employees — Proficient
  • November2020
  • Motivating others to achieve objectives and identifying improvements or corrective actions
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Supervisor

Sheetz
10.2024 - Current

Warehouse Worker

The Andersons
10.2022 - 12.2022

Customer Service Manager

Big Lots
07.2022 - 10.2024

Warehouse Picker

The Home Depot Distribution Center
05.2022 - 08.2022

Retail Sales Assistant Manager

The cbd dispensary
05.2021 - 07.2022

Cashier

Brondes Ford Maumee
04.2018 - 08.2020

Manager/Owner

Marco's pizza
10.2015 - 04.2017

High school or equivalent - Computer hardware and networking

Penta Career Center

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Brandon Burkholder