Brandon Burton
Jacksonville,FL
Summary
Customer-focused IT professional with experience supporting end users through structured ticketing systems and delivering timely technical solutions. Strong foundation in Windows/Linux administration, networking fundamentals, and user account management. Continuously developing practical IT skills through a hands-on home lab environment, with project documentation and technical workflows maintained on GitHub.
Overview
12
12
years of professional experience
Work History
Driver
Venezia Transport
Jacksonville, FL
02.2025 - Current
- Ensured on-time delivery of dry cement by planning routes, monitoring traffic/weather conditions, and adjusting logistics as needed to meet deadlines.
- Maintained accurate logs of mileage, fuel usage, and delivery times.
- Ensured compliance with state and federal transportation regulations.
- Documentation and records management
- Problem solving under pressure
- Coordinated daily delivery schedules with dispatch to match customer expectations and maximize efficiency of routes.
Driver
Maverick Transportation LLC
Jacksonville, FL
05.2022 - 02.2025
- Delivered high-value freight over long distances exceeding 500 miles per day.
- Demonstrate exceptional customer service skills daily
- Consistently achieving a 98% on-time delivery rate while maintaining compliance with DOT safety regulations and managing electronic logging systems.
Team Lead
Catapult Health
Dallas, TX
05.2018 - 05.2022
- Provided front-line support to staff and clients, troubleshooting device, software, and connectivity issues during health assessment appointments.
- Assisted with setup and configuration of laptops, tablets, and medical devices, ensuring smooth operation and secure data handling.
- Used Salesforce to log and manage incident tickets, track resolutions, and escalate technical issues to the appropriate teams.
- Documented and analyzed daily Salesforce reports to monitor clinic performance, identify recurring technical/network issues, and support operational improvements.
- Delivered technical guidance to non-technical users, ensuring clear communication and positive customer experiences.
- Maintained detailed documentation of incidents contributing to workflow efficiency and reduced downtime during clinics.
Nursing Assistant Team Lead
Pleasant Valley Nursing and Rehab
Little Rock, AR
03.2014 - 03.2018
- Coordinated and maintained employee schedules using Microsoft Office/Excel, ensuring accurate staffing coverage.
- Provided technical support to staff, assisting with computer use and troubleshooting basic software issues.
- Communicated with team members to resolve scheduling conflicts and maintained clear records for management review.
- Managed data entry, documentation, and technology-related tasks to reduce downtime of other nursing assistants.
Education
Associate of Science - Cyber Security & Information Assurance
Western Governors University
Millcreek, UT08-2029
High School Diploma - undefined
KIPP Delta Collegiate
Helena, AR05-2011
Skills
- Windows & Linux Administration
- Networking Fundamentals (TCP/IP, VLANs, Subnetting)
- Hardware & Network Troubleshooting
- Virtualization (Proxmox VE)
- Ticketing Systems (Salesforce)
- User & Access Management
- Remote Support & VPN Troubleshooting
- Technical Documentation
- Customer Support & Issue Resolution
- Clear Verbal & Written Communication
- Time Management & Prioritization
- Problem Solving & Team Collaboration
Languages
English
Native or Bilingual
Timeline
Driver
Venezia Transport
02.2025 - Current
Driver
Maverick Transportation LLC
05.2022 - 02.2025
Team Lead
Catapult Health
05.2018 - 05.2022
Nursing Assistant Team Lead
Pleasant Valley Nursing and Rehab
03.2014 - 03.2018
High School Diploma - undefined
KIPP Delta Collegiate
Associate of Science - Cyber Security & Information Assurance
Western Governors University