Brandon Bush
Odenville,AL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Seasoned Training Mentor with comprehensive background in creating and implementing training programs. Leveraged strong skills in leadership, communication, and problem-solving to enhance trainee learning experiences and create efficient educational environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
CTS Training Mentor/ QA
ADT
01.2023 - Current
- Provided guidance to new hires on job duties and expectations.
- Assisted in the development of onboarding plans for new staff members.
- Conducted assessments of employee performance and provided feedback.
- Identified areas where additional training was needed and developed appropriate courses.
- Coached and mentored team members to ensure they were meeting organizational goals.
- Delivered individualized instruction to assist employees with mastering new skills or processes.
- Created workshops to help employees improve their professional development skills.
- Monitored employee progress throughout the training process and documented results.
- Collaborated with management to develop strategies for improving employee engagement levels.
- Organized group activities to promote collaboration among team members.
- Advised managers on best practices for developing effective learning programs.
- Provided support during implementation of new software systems or technologies.
- Assisted with troubleshooting technical issues that arose during online trainings.
- Encouraged a culture of continuous improvement through regular feedback sessions.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Facilitated group discussions to help peers build communication skills and support each other.
- Assisted in preparing materials for workshops on topics such as leadership, conflict resolution, and problem solving.
- Provided guidance and advice to peers who were facing difficult situations or decisions.
- Developed effective strategies for helping peers work through conflicts peacefully.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Sr Minister
North Central Church Christ
Birmingham, AL
03.2021 - Current
- Responded to crisis situations to offer support, prayer and counseling.
- Managed all aspects of ministry.
- Conducted special services like baptisms, weddings and funerals.
- Guided church into new seasons of ministry through dynamic sermons and meaningful discussions.
- Worked with leadership committee to set annual church master calendar.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Visited, counseled and prayed with church members to provide pastoral care.
- Reached out to unchurched, new residents or inactive church members.
- Supported church in fostering growth through new fundraising initiatives and congregation development.
- Approved and administered church budget with $80,000 in yearly expenditures.
- Supervised staff of 6 to serve 75-member congregation.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Brought attention to youth ministry contributions through congregational awareness initiatives.
- Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Gathered church members to aid community emergency or crisis response.
- Participated in fundraising to support congregational activities.
- Devised and implemented congregational membership expansion tactics.
- Met with individuals in hospitals and prisons, offering comfort and support.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Drafted articles and delivered speeches to share information about religious issues.
- Studied and interpreted religious laws, doctrines and traditions.
- Prepared participants for roles in ceremonies, services or events.
- Referred families and individuals to community support services, psychologists or doctors for necessary care.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
Customer Technical Support
ADT
Irving, TX
08.2021 - 01.2023
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Implemented remote diagnostics from help desk to help identify causes of issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported multiple training classes as a Pal. Assisted training manager with facilitating company policies and programs.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Maintained positive working relationship with fellow staff and management.
Manager
ABM Industries
Birmingham, AL
11.2020 - 05.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Minimized staff turnover through appropriate selection, orientation and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Entered time and attendance logs in preparation for payroll.
- Created training modules and documentation to train staff.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
Youth Director
East Pointe Church Of Christ
Fort Worth, TX
08.2016 - 10.2020
- Demonstrated positive social skills to build healthy relationships.
- Collaborated with community agencies and city departments to create youth program opportunities.
- Scheduled summer activities, field trips and visits to cultural institutions and recreational swimming pools.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Coordinated team-building group activities to promote socialization.
- Instructed and mentored youth between grades k and 12.
- Directed weekly youth meetings, special group events and overnight excursions.
- Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
- Managed ministry budget and documented all purchases.
- Partnered with parents and offered insights and resources for guiding youth in preferred directions.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Worked with senior pastors to lead Sunday morning and mid-week worship services.
- Created congregational awareness to encourage religious education program participation.
- Supervised nursery staff in care of infants, toddlers and pre-school aged children.
- Tailored instruction to provide access and inclusion for children with special learning needs.
Sr. Manager Audio Engineer
Lajoyce Studios
Birmingham, AL
10.2010 - 07.2017
- Operated control consoles to regulate volume levels and sound quality.
- Recorded, edited and mixed instrumental and vocal tracks and minimized unwanted sounds.
- Processed audio to meet quality standards and played and mixed music for live events.
- Utilized recording equipment to record music and speech.
- Collaborated with producers and performers to determine and achieve desired sound for productions and provided audio system oversight for live shows.
- Executed highest level of quality for field and studio audio to achieve project expectations.
- Delivered insight and expertise regarding audio mixing and recording to personnel both in field and in-studio.
- Repaired and maintained audio equipment, such as mixers, microphones, amplifiers and switching devices.
- Prepared for live recording sessions by selecting and setting up microphones and sound equipment.
- Engineered recording sessions and produced musical soundtracks for artists within various genres.
- Reproduced and duplicated sound recordings from original recording media by using sound editing and duplication equipment.
- Separated various sounds and remixed during post-production stage.
- Reformatted audio, digital and video files for editing, remastering and transfer.
- Developed courses and classes for new and future Engineers.
Education
Associate of Arts - Audio Production
Full Sail University
Winter Park, FL09.2019
Some College (No Degree) - Sports Management
Faulkner University
Montgomery, ALSkills
- Software upgrades
- Technical Troubleshooting
- Equipment repair
- Application installations
- Customer support needs assessment
- Planning & organizing
- Reliable & trustworthy
- Relationship building
- Training & development
- Basic math
- Call Center Operations
- Hardware diagnostics
- Computer maintenance
- Windows XP/Vista
- Orientation and Onboarding
- Focus Group Coordination
- Training Method Development
- Role Playing
- Motivational Techniques
- Performance Assessment
- Team Exercises
- Course Materials Development
- Leadership Development
- Reliability
- Professionalism
- Interpersonal Skills
- Time management abilities
- Team building
- Critical Thinking
- Team Collaboration
- Performance Improvement
- Technical training
- Problem-Solving
- Analytical Skills
- Classroom experience
Timeline
CTS Training Mentor/ QA
ADT
01.2023 - Current
Customer Technical Support
ADT
08.2021 - 01.2023
Sr Minister
North Central Church Christ
03.2021 - Current
Manager
ABM Industries
11.2020 - 05.2022
Youth Director
East Pointe Church Of Christ
08.2016 - 10.2020
Sr. Manager Audio Engineer
Lajoyce Studios
10.2010 - 07.2017
Associate of Arts - Audio Production
Full Sail University
Some College (No Degree) - Sports Management
Faulkner University
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