Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandon Bustamante

Atlanta,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Director

Embark Behavioral Health
01.2023 - Current
  • Assisted senior leadership in managing all aspects of operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations with program development along with clinical guidance to 5 Therapists.
  • Trained and mentored new Therapists on industry practices and business operations not limited to staff but also direct services to clients in a group setting.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
  • Identified therapeutic staff and ensured competencies in meeting therapeutic standards established by the program clinical model while meeting Embark quality standards. Assessed training needs and devised training programs to close open gaps.
  • Shared input on staffing, resource allocations and staff development to help director improve clinical operations.
  • Represented organization with community outreach, answering questions, providing details and giving informative presentations and discussing the mission of Embark Behavioral Health.

Part Time Licensed Psychotherapist

A Holistic Therapy Group
10.2021 - Current
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Documented patient information, treatment plans, and patient responses.
  • Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
  • Wrote reports on clients and maintained required paperwork.
  • Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
  • Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
  • Offered specific advice to help clients work through educational or occupational issues.
  • Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
  • Deployed implementation guides for evidence-based interventions.

Social Worker

James A. Haley Veterans Hospital
06.2022 - 12.2022
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Updated client documentation for accurate, compliant and current records.
  • Assisted clients in identifying community resources and connecting with appropriate services.

Social Worker

Tampa General Hospital Emergency Room
11.2018 - 05.2022
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Updated client documentation for accurate, compliant and current records.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Advocated for clients to assure respected rights and wishes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Supported clients and families with empathy and compassion during difficult times.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Coordinated external healthcare professionals to uphold high-quality, person-centered care.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Collaborated with internal healthcare providers to drive continuity of care.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Prepared all required treatment records and reports.

Operations Specialist

Eckerd Connects
02.2017 - 11.2019
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Managed internal operational standards and productivity targets.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits to key stakeholders and management agencies.
  • Identified company objectives by analyzing feedback, observing consumers and collecting surveys while updating ECA procedures.

Logistics Specialist

United States Army National Guard
06.2006 - 09.2016
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Achieved team goals by guiding employees in coordinating and deploying best practices.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Developed systems for organizing reports and records to drive integrity.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Generated monthly performance reports to track and analyze shipping trends.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Implemented and developed supply chain strategies to optimize efficiency.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.

Education

Master of Science - Social Work

Saint Leo University
Saint Leo, FL
08.2018

Bachelor of Science - Criminal Justice

Southeastern University
Lakeland, FL
05.2012

Skills

  • Business Planning
  • Staff Management
  • Contract Management
  • Training and Development
  • Stakeholder Engagement
  • Financial Management
  • Strategic Planning
  • Arranging Paperwork
  • Information Collection
  • Rehabilitation Services
  • Performance Tracking and Evaluations
  • Scheduling and Coordination
  • Regulatory Compliance
  • Employee Relationships
  • Industry Partnerships
  • Industry Knowledge
  • Educational Strategies
  • Report Generation
  • Enrichment Activities
  • Managing Operations and Efficiency
  • Plan Projects
  • Instructional Techniques
  • Lesson Preparation
  • Business Analysis

Certification

  • Licensed Clinical Social Worker - FL SW 19004; GA SW CSW008465
  • Florida Board Of Mental Health; Georgia Board Of Professional Counselors, Social Workers, and Marriage & Family Therapists
  • Accredited Case Manager- Social Worker, September 2021 Center For Case Management, Tallahassee, FL

Timeline

Assistant Director

Embark Behavioral Health
01.2023 - Current

Social Worker

James A. Haley Veterans Hospital
06.2022 - 12.2022

Part Time Licensed Psychotherapist

A Holistic Therapy Group
10.2021 - Current

Social Worker

Tampa General Hospital Emergency Room
11.2018 - 05.2022

Operations Specialist

Eckerd Connects
02.2017 - 11.2019

Logistics Specialist

United States Army National Guard
06.2006 - 09.2016

Master of Science - Social Work

Saint Leo University

Bachelor of Science - Criminal Justice

Southeastern University

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Brandon Bustamante