Brandon Calandra
Orange Park,FL
Summary
Well-qualified Human Resources Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Gate Precast Company
08.2019 - 12.2023
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Developed and coordinated employee training programs to improve productivity and performance.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted with writing job postings and job descriptions for boards.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Customer Service Representative Specialist
Allstate Insurance Co
01.2018 - 08.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Collections Manager
ADT Security
01.2013 - 07.2017
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Conducted investigations of customer accounts and payment histories.
- Documented interactions in computer database and updated information.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
High School Diploma -
Nathan Bedford Forrest
Jacksonville05.2004
Skills
- Preventive Maintenance
- Problem Diagnosis
- Project Management
- Management Development
- Complex Problem-Solving
- Presentation Preparation
- Wiring Diagrams and Plans
- Project Planning
- Training and Mentoring
- Equipment Maintenance
- Electrical Troubleshooting
- Risk Management
- Training and Mentoring
- Work Area Maintenance
- Safety Awareness
- OSHA Regulations
Certification
- OSHA 511 Certification - 2023
- First Aid / CPR / AED - 2023
Timeline
Human Resources Specialist
Gate Precast Company
08.2019 - 12.2023
Customer Service Representative Specialist
Allstate Insurance Co
01.2018 - 08.2019
Collections Manager
ADT Security
01.2013 - 07.2017
High School Diploma -
Nathan Bedford Forrest
- OSHA 511 Certification - 2023
- First Aid / CPR / AED - 2023
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