Brandon Caldwell
Bellwood,IL
Summary
Adept at enhancing operational efficiency and patient experience, I excelled in front desk operations at Gottelib Memorial Hospital, showcasing my expertise in healthcare industry knowledge and patient confidentiality. My leadership in coordinating insurance documentation and managing high call volumes demonstrates a commitment to excellence and a flexible approach to workplace challenges.
Overview
21
21
years of professional experience
Work History
Hospital Receptionist
Gottelib Memorial Hospital
Melrose Park, IL
04.2024 - Current
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Security Officer
Black Knight Security
Chicago, IL
03.2020 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
G4S Secure Solutions
Chicago, IL
08.2017 - 03.2020
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer
Muesum Of Science And Industry
Chicago, IL
11.2010 - 06.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Cashier Assistant
Whole Foods Market Inc
River Forest, IL
03.2003 - 09.2009
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Worked with other associates to support cashiers and management needs.
Education
Associate Of Applied Business -
Robert Morris University - Illinois
Chicago, IL12.2013
Journalism - English Literature
Columbia College Chicago
Chicago, IL05.2011
General Studies -
Austin High School
Chicago, IL06.2004
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Follow-up skills
- Patient Relations
- Policy Adherence
- Information Management
- Front Desk Operations
- HIPAA Compliance
- Patient Scheduling
- HIPAA Guidelines
- Documentation
- Paperwork coordination
- Inpatient Care
- Payment Collection
- Telephone Etiquette
- Appointment Setting
- Account Management
- Insurance Claims
- Outpatient Care
- Customer Service
- Flexible Schedule
- Computer Proficiency
- Office Management
- Staff Leadership
Timeline
Hospital Receptionist
Gottelib Memorial Hospital
04.2024 - Current
Security Officer
Black Knight Security
03.2020 - 08.2023
Security Officer
G4S Secure Solutions
08.2017 - 03.2020
Security Officer
Muesum Of Science And Industry
11.2010 - 06.2014
Cashier Assistant
Whole Foods Market Inc
03.2003 - 09.2009
Associate Of Applied Business -
Robert Morris University - Illinois
Journalism - English Literature
Columbia College Chicago
General Studies -
Austin High School