Brandon Cantu
Clarksville,TN
Summary
Dynamic Veterans Service Representative with expertise in disability evaluation and claims processing at the Department of Veterans Affairs. Proven track record in enhancing veterans' understanding of benefits and mentoring staff. Strong critical thinking skills complemented by proficiency in Microsoft Office, driving compliance and improving service delivery for veterans and their families.
Experienced with veteran benefits administration and client support. Utilizes strong case management skills to provide comprehensive assistance to veterans. Knowledge of regulatory frameworks and ability to navigate complex systems effectively.
Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering four years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills.
Overview
14
14
years of professional experience
Work History
Veterans Service Representative
Department of Veterans Affairs
04.2022 - Current
- Assisted veterans in completing benefits applications, ensuring compliance with federal regulations.
- Conducted comprehensive assessments of veteran needs to identify eligible services and programs.
- Facilitated educational workshops on available resources and benefits for veterans and their families.
- Collaborated with interdisciplinary teams to coordinate care and support for veterans' unique challenges.
- Provided expert guidance on VA policies, improving veterans' understanding of their entitlements.
- Mentored junior staff in best practices for client interaction and case management techniques.
- Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
- Comprehensive examination of all financial transactions and verification that all compensation payments were fully disbursed.
Safety Coordinator
Amerapex
10.2021 - 04.2022
- Developed and implemented safety training programs to enhance employee awareness and compliance.
- Conducted regular safety audits and inspections to identify hazards and ensure regulatory compliance.
- Collaborated with management to create and enforce safety policies that reduced workplace incidents.
- Led incident investigations, providing recommendations for corrective actions to prevent future occurrences.
- Facilitated safety meetings, promoting a culture of continuous improvement in workplace safety practices.
- Analyzed incident reports to identify trends, driving strategic initiatives for enhanced safety measures.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
Coach
Elite Fitness Victoria
04.2018 - 10.2021
- Developed personalized training programs for diverse client fitness goals.
- Led group training sessions, fostering team collaboration and motivation.
- Monitored client progress and adjusted programs based on individual performance.
- Mentored junior coaches, enhancing their skills and confidence in coaching techniques.
- Developed personalized fitness programs tailored to individual client goals and preferences.
- Conducted comprehensive fitness assessments to evaluate client progress and adjust training plans accordingly.
- • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- • Hire, supervise, and work with extended coaching staff.
- • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Route Sales Driver
Hill Country Dairies
08.2017 - 01.2018
- Delivered dairy products efficiently to designated routes ensuring timely customer service.
- Operated and maintained delivery vehicle in compliance with safety regulations.
- Managed inventory levels on truck, verifying product quantities before deliveries.
- Built strong relationships with clients to enhance customer satisfaction and retention.
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
Nutrition Care Specialist
United States Army
10.2011 - 01.2017
- Developed personalized nutrition plans based on individual health assessments and dietary needs.
- Conducted nutritional workshops to educate clients on healthy eating habits and meal planning strategies.
- Collaborated with healthcare professionals to integrate nutrition care into overall patient treatment plans.
- Monitored client progress and adjusted nutrition programs to ensure optimal health outcomes.
- Facilitate training for employees on equipment operation or safety procedures, or delegate training responsibilities to soldiers.
- Interpret specifications, blueprints, job orders, and company policies and procedures for the workforce.
- Maintain records of employee attendance and hours worked.
- Review and analyze charts, work orders, production schedules, and other documentation to ascertain production needs and evaluate current production estimates and outputs.
- Sustain operational data, including time, production, and cost records, and compile management reports on production outcomes.
- Inspect documents, materials, or products and oversee work processes to evaluate completeness, accuracy, and adherence to standards and specifications.
- Consult with department supervisors or other staff to evaluate progress and discuss necessary adjustments.
- Utilized motivational interviewing techniques to support patients in making sustainable behavior changes towards improved health.
- Led tactical operations, ensuring mission success through strategic planning and execution.
- Trained and mentored junior soldiers, enhancing team performance and operational readiness.
Education
Bachelors of Health Studies - Health Care Administration
University of Houston
Victoria, TX12-2021
Associate of Science - General Studies
Central Texas College
Killeen, TX06-2016
Skills
- Disability evaluation
- Claims processing
- Benefits administration
- Regulations
- Financial administration
- Accounts payable
- Microsoft teams collaboration
- Proficient in Microsoft office
- Critical thinking
- Data entry
Timeline
Veterans Service Representative
Department of Veterans Affairs
04.2022 - Current
Safety Coordinator
Amerapex
10.2021 - 04.2022
Coach
Elite Fitness Victoria
04.2018 - 10.2021
Route Sales Driver
Hill Country Dairies
08.2017 - 01.2018
Nutrition Care Specialist
United States Army
10.2011 - 01.2017
Bachelors of Health Studies - Health Care Administration
University of Houston
Associate of Science - General Studies
Central Texas College