Brandon Capers
Leland,United States
Summary
Detail-oriented Quality Training Coordinator with a strong focus on maintaining Standard Operating Procedures (SOP) and current Good Manufacturing Practices (cGMPs) in training processes. Adept at developing and delivering comprehensive training programs that align with regulatory requirements and industry best practices. Proven ability to ensure adherence to quality standards, while optimizing employee performance and competence. Skilled in tracking and assessing training effectiveness and dedicated to driving continuous improvement in quality control and compliance within the organization.
Overview
3
3
years of professional experience
Work History
Team Lead
Chick Fil A
11.2022 - Current
- Leadership: Demonstrated ability to lead, motivate, and manage team effectively, setting clear expectations and achieving performance goals.
- Team Management: Proficiency in managing schedules, delegating tasks, and ensuring smooth operations during shifts.
- Customer Service: Strong customer service skills with focus on providing exceptional guest experience.
- Training and Development: Experience in training and mentoring team members to enhance their skills and performance.
- Communication: Strong verbal and written communication skills to interact with team members, customers, and management effectively.
- Quality Control: Implemented and maintained rigorous quality control measures, resulting in 100% reduction in food safety incidents.
Training Coordinator
Octapharma Plasma Center
04.2021 - Current
- Auditing Results: Successfully passed all internal and external audits related to training procedures and quality control, with no major findings or compliance issues.
- Training Needs Assessment: Conduct assessments to identify knowledge gaps and training needs within organization, tailoring programs to address specific areas of improvement.
- Maintain Compliance: Ensure all training programs and materials are in full compliance with cGMP (current Good Manufacturing Practices) and other relevant industry standards and regulations.
- Training Documentation: Create and maintained 100% accuracy in training records and documentation, ensuring easy access to records for regulatory inspections auditing and compliance purposes. Ensured accurate documentation of employee progress, certifications, and training completion.
- Onboarding and Orientation: Facilitate onboarding process for new hires, introducing them to Octapharma's culture, policies, safety procedures, and job-specific training.
- Continuous Improvement: Continuously evaluate effectiveness of training programs through feedback, assessment, and key performance indicators, making necessary adjustments to improve employee skills and performance.
Education
Bachelor of Science - Biology
Arizona State University
Tempe, AZAssociate of Arts - Biology
Mississippi Delta Community College
Moorhead, MS03.2017
Skills
- Training and Development
- Quality Assurance
- Instructional Design
- Compliance Knowledge
- Communication
- Problem-Solving
- Data Analysis:
- Project Management:
- Auditing and Assessment:
- Technology Proficiency
Timeline
Team Lead
Chick Fil A
11.2022 - Current
Training Coordinator
Octapharma Plasma Center
04.2021 - Current
Bachelor of Science - Biology
Arizona State University
Associate of Arts - Biology
Mississippi Delta Community College
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