Brandon Carr
New Orleans,LA
Overview
17
17
years of professional experience
Work History
Golden Sales & Catering Key Operator
Four Seasons Hotels and Resorts
New Orleans, LA
11.2024 - Current
- Compiled and analyzed recurring sales and catering data to support decision-making.
- Reconciled banquet checks and audits with a focus on accuracy and financial integrity.
- Led the preparation of BEOs and internal event documentation to ensure operational consistency.
- Trained team members on Delphi system use, enhancing departmental efficiency.
- Participated in financial packet reviews to support budget forecasting.
- Developed reporting templates to streamline administrative workflows.
- Supported the launch of system enhancements and campaign initiatives to improve client engagement.
Sales & Marketing / Conference Services Coordinator
Four Seasons Hotel
New Orleans, LA
05.2023 - Current
- Coordinated group events and client site visits in collaboration with sales and events teams.
- Created targeted reports and insights to support sales and marketing strategies.
- Delivered internal training on Golden S&C systems to promote user adoption.
- Designed personalized planner experiences to elevate client satisfaction.
- Acted as interim departmental lead in Director's absence, ensuring seamless communication and service continuity.
Reservations Sales Agent
Windsor Court
New Orleans, LA
10.2021 - 05.2023
- Processed high-volume reservations with a strong emphasis on accuracy and guest data integrity.
- Contributed to revenue growth through strategic upselling of premium rooms.
- Resolved pre-arrival guest issues with attention to detail and timeliness.
- Maintained loyalty program profiles to ensure a personalized guest experience.
Front Office Manager
Troubadour Hotel, Tapestry Collection by Hilton
New Orleans, LA
10.2017 - 04.2019
- Managed daily front desk operations and team leadership for a 184-room boutique property.
- Partnered with revenue management to implement pricing strategies and enhance ADR.
- Resolved escalated guest issues with a focus on satisfaction and retention.
- Oversaw group billing and rate approvals, maintaining compliance with internal standards.
Workforce Program Specialist / Acting Director
U.S. Department of Defense
Seoul, South Korea
01.2009 - 01.2016
- Directed workforce development initiatives across multiple Army installations.
- Secured and managed external funding to expand youth apprenticeship programs.
- Negotiated vendor agreements to improve service delivery and procurement efficiency.
- Organized recruitment and training events that increased program participation and visibility.
Timeline
Golden Sales & Catering Key Operator
Four Seasons Hotels and Resorts
11.2024 - Current
Sales & Marketing / Conference Services Coordinator
Four Seasons Hotel
05.2023 - Current
Reservations Sales Agent
Windsor Court
10.2021 - 05.2023
Front Office Manager
Troubadour Hotel, Tapestry Collection by Hilton
10.2017 - 04.2019
Workforce Program Specialist / Acting Director
U.S. Department of Defense
01.2009 - 01.2016