Brandon Carter
N Dinwiddie,Virginia
Summary
Proficient professional with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager II
Amazon
Chester, VA
03.2023 - Current
- Vice President of Students at Amazon Affinity Group led initiatives to enhance educational growth and foster community engagement including promoting a tuition reimbursement program that increased participation by 10.57% year-to-date benefiting 229 employees
- Drove productivity optimization year-over-year to achieving the highest pack rate and sort rate resulting in improved operational output
- Led operational success during Peak Season 2023, overseeing a shipment record of 108,000 packages in a single night, ensuring team efficiency and peak performance during critical periods
Area Manager
Amazon
Chester, VA
03.2022 - 03.2023
- Developed and led a high-performing team of 120+ associates through daily performance reviews and personalized coaching sessions
- Implemented a successful safety initiative that reduced recordable incident rates, fostering a safer workplace environment and improving operational efficiency
- Spearheaded the implementation of cross-training initiatives within the fulfillment center, resulting in a 25% improvement in team efficiency
Customer Support Representative
Petal
Richmond, VA
10.2021 - 03.2022
- Average 20-40 individual conversations a day with both direct customers and third parties via telecommunications or e-mail
- Provided expert technical support and troubleshooting for mobile app issues, enhancing user satisfaction and reducing repeat inquiries
- Analyzed customer support data using Microsoft Suite applications to identify trends and areas for improvement, leading to a more streamlined support process
- Educated customers on the company's cash flow underwriting practices, improving their understanding and engagement with the product
Customer Advocate I
Carvana
Petersburg, VA
03.2021 - 10.2021
- Maintained thorough and detail-oriented notes on customer accounts that entailed interactions, outcomes, and any noteworthy situations that ensured positive results and resolutions
- Utilized Google Suite applications to create collaborative spreadsheets, enhancing workflow efficiency and team coordination
- Prepared and audited sales contracts to ensure accuracy on a daily basis
Assistant Store Manager Trainee
Walgreens
Chester, VA
05.2020 - 03.2021
- Managed and motivated a team of workers to provide an exceptional experience to our consumer base
- Coordinated cross-department operations sales floor and pharmacy to ensure seamless customer service and prompt resolution of inquiries
- Managed vendor relationships through weekly communications to ensure optimal stock levels and timely availability of promotional items, enhancing inventory management and in-store displays
Community Management Intern
Walgreens
Dinwiddie, VA
05.2019 - 08.2019
- Developed and implemented marketing tactics by analyzing sales budgets and projections resulting in increased year to date sales by 10%
- Acquired hands-on pharmacy knowledge by filling prescriptions and managing insurance claims
- Gained managerial experience by leading and learning from a team of motivated workers
Digital Marketing Intern
Rosser Records
Richmond, VA
05.2019 - 07.2019
- Designed logos and content for social media channels (Facebook, Twitter, Instagram) to drive awareness of the brand resulting in new fans and an increase in sales of music productions made by the studio
- Collaborated with a team of fellow interns in creating a new website and media content
- Conducted market research to create obtainable goals to reach a larger audience
- Pitched ideas for unique marketing strategies for digital promotions utilizing both social media and music distribution services
Education
Bachelor of Science - Business Administration
Longwood University
Farmville, VA05.2020
Skills
- Microsoft Office Suite
- Adobe Photoshop Express
- Adobe Dreamweaver
- Google Apps
- Operations Management
- Team Development
- Customer Relationship Management
- Relationship building and management
- Staff Training and Development
- Resource Allocation
- Cross-Functional Collaboration
- Process Improvement
Certification
- Google Ads Search
- Notary Public
- HubSpot Email Marketing
- HubSpot Revenue Operations
Timeline
Area Manager II
Amazon
03.2023 - Current
Area Manager
Amazon
03.2022 - 03.2023
Customer Support Representative
Petal
10.2021 - 03.2022
Customer Advocate I
Carvana
03.2021 - 10.2021
Assistant Store Manager Trainee
Walgreens
05.2020 - 03.2021
Community Management Intern
Walgreens
05.2019 - 08.2019
Digital Marketing Intern
Rosser Records
05.2019 - 07.2019
Bachelor of Science - Business Administration
Longwood University
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