Brandon Carter
Denver,TX
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Elliott Electric Supply
07.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Machine Operator
A.H.P
06.2010 - 06.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Replenished materials and supplies as needed to maintain production.
- Maintained equipment performance by lubricating and cleaning components.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Kept detailed production records and identified hold-ups.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Contributed to reduced waste generation by implementing recycling initiatives within the workspace.
- Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
- Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Suggested specific ideas for process, productivity and safety improvements.
- Placed orders for materials and equipment with vendors.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Compiled reports analyzing performance data and presented findings and results.
- Assessed readings from recording instruments, Warning alerts and other indicators and watched for warning signals.
- Verified conformity of processes and conditions for production systems.
- Checked quality of quality control by frequent chemical analysis.
- Managed operation of boilers, pumps and diagnostics systems.
- Controlled manufacturing plant operations using SCADA software.
- Adjusted control settings to manage chemical reactions, quality and production settings.
- Observed indicators to determine factors such as quality and production.
Parts Specialist
Lochridge-Priest
03.2008 - 02.2011
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Satisfied customers with fast, knowledgeable service for [Type] product needs.
Education
High School Diploma -
Aubrey High School
Aubrey, TX05.1998
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Inventory Management
- Planning and Implementation
Timeline
Operations Manager
Elliott Electric Supply
07.2014 - Current
Machine Operator
A.H.P
06.2010 - 06.2014
Parts Specialist
Lochridge-Priest
03.2008 - 02.2011
High School Diploma -
Aubrey High School
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