Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brandon Castaneda

Costa Mesa,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

23
23
years of professional experience

Work History

Manager

Trader Joe's
Irvine
10.2005 - 09.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Directed recruitment, hiring, and training of new staff members.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Receiving Manager

Jo-Ann Fabric
Costa Mesa, CA
08.2002 - 09.2005
  • Managed and organized the receiving of all incoming shipments.
  • Ensured accuracy in recording product information into inventory system.
  • Monitored stock levels and initiated reorder processes when necessary.
  • Verified items received against purchase orders to ensure accuracy of delivery quantities.
  • Tracked discrepancies between invoices and packing slips upon arrival of goods.
  • Performed daily cycle counts to assess inventory levels for accuracy purposes.
  • Inspected incoming products for damages or defects before accepting them into inventory.
  • Received and staged incoming inventory for movement to storage or sales floor.

Cashier

McDonald's
Costa Mesa, CA
01.2002 - 08.2002
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Costa Mesa High School
Costa Mesa, CA
06-2002

Some College (No Degree) -

Orange Coast College
Costa Mesa, CA

Skills

  • Staff Training and Development
  • Marketing
  • Policy Implementation
  • Performance Management
  • Schedule Preparation
  • Verbal and written communication
  • Business Administration
  • Team Leadership
  • Staff Management
  • Performance Evaluations
  • Complex Problem-Solving
  • Operations Management
  • Financial Management

Affiliations

  • Basketball
  • Cooking
  • Gardening
  • Golf
  • Theme Parks

Timeline

Manager

Trader Joe's
10.2005 - 09.2024

Receiving Manager

Jo-Ann Fabric
08.2002 - 09.2005

Cashier

McDonald's
01.2002 - 08.2002

High School Diploma -

Costa Mesa High School

Some College (No Degree) -

Orange Coast College

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Brandon Castaneda