Brandon Castillo
Bastrop
Summary
Dynamic F&B leader with a proven track record at Hyatt Regency Lost Pines Resort and Spa, excelling in team leadership and effective communication. Enhanced operational efficiency through rigorous standards and innovative scheduling, resulting in improved guest satisfaction and streamlined service delivery. Committed to fostering a positive work environment and optimizing food storage practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Stewarding Supervisor
Hyatt Regency Lost Pines Resort and Spa
10.2024 - Current
- Supervised daily operations of stewarding team, ensuring cleanliness and sanitation standards.
- Trained and mentored staff on proper use of equipment and safety protocols to operate efficiently.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless service.
- Practiced inventory management for kitchen supplies, optimizing stock levels and reducing waste.
- Coordinated with culinary team to ensure timely delivery of clean dishes and utensils for service.
F&B Supervisor
Hyatt Regency Lost Pines Resort and Spa
03.2024 - 10.2024
- Supervised daily operations of pool restaurant to ensure exceptional guest experiences.
- Created new recipes and trained staff on correct preparation.
- Trained and mentored team members on service standards and operational procedures.
- Coordinated with kitchen staff to optimize menu offerings and enhance customer satisfaction.
- Monitored inventory levels, placing orders to maintain stock for smooth operations.
- Resolved guest complaints promptly, maintaining high satisfaction levels at the pool restaurant.
Event Services Set Up Supervisor
Hyatt Regency Lost Pines Resort and Spa
11.2022 - 03.2024
- Coordinated event setup and breakdown, ensuring efficient workflow and timely execution.
- Assisted in managing vendor relationships to streamline operations and enhance service quality.
- Collaborated with internal teams to optimize logistics, improving overall event efficiency.
- Collaborated with fellow convention staff to maintain venue cleanliness, creating a safe and welcoming event space.
- Supported event planners with coordinating logistics and equipment inventories to streamline the communication with clients/guests.
- Enhanced guest satisfaction by efficiently managing convention services and providing excellent customer support.
- Managed a team of event staff, providing clear direction and fostering a positive work environment for maximum productivity.
Food Expeditor Fine Dining
Hyatt Regency Lost Pines Resort and Spa
02.2022 - 10.2022
- Coordinated timely food delivery between kitchen and dining areas to ensure optimal guest satisfaction.
- Communicated effectively with kitchen staff and servers to streamline order processing and minimize errors.
- Monitored food presentation standards, ensuring compliance with Hyatt Regency quality guidelines.
- Assisted in training new expeditors on efficient workflow practices and restaurant protocols.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
Room Service Server
Hyatt Regency Lost Pines Resort and Spa
09.2021 - 02.2022
- Delivered exceptional in-room dining service to enhance guest satisfaction and overall experience.
- Collaborated with kitchen staff to coordinate meal preparation and accommodate special dietary requests.
- Implemented streamlined processes for order taking and delivery, improving service efficiency during peak hours.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Food Runner
Hyatt Regency Lost Pines Resort and Spa
07.2021 - 09.2021
- Delivered food orders promptly to tables, ensuring guest satisfaction and efficient service.
- Collaborated with kitchen staff to streamline order delivery processes for improved efficiency.
- Maintained cleanliness of dining areas, contributing to a pleasant dining experience for guests.
- Assisted servers by restocking supplies and managing inventory during peak hours.
- Trained new team members on best practices for food handling and customer service standards.
- Coordinated with front-of-house staff to optimize seating arrangements during busy shifts.
Education
High School Diploma -
Bastrop High School
Bastrop, TXSkills
- Health and safety
- Sanitation standards
- Recruitment and hiring
- Food storage
- Scheduling expertise
- Basic accounting
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Team leadership
- Effective communication
Certification
10 Hour OSHA Certification
Timeline
Stewarding Supervisor
Hyatt Regency Lost Pines Resort and Spa
10.2024 - Current
F&B Supervisor
Hyatt Regency Lost Pines Resort and Spa
03.2024 - 10.2024
Event Services Set Up Supervisor
Hyatt Regency Lost Pines Resort and Spa
11.2022 - 03.2024
Food Expeditor Fine Dining
Hyatt Regency Lost Pines Resort and Spa
02.2022 - 10.2022
Room Service Server
Hyatt Regency Lost Pines Resort and Spa
09.2021 - 02.2022
Food Runner
Hyatt Regency Lost Pines Resort and Spa
07.2021 - 09.2021
High School Diploma -
Bastrop High School