Brandon Castro
Houston,TX
Summary
Confident and versatile technician with expertise in assisting employees and clients with technical issues and resolutions. Strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
Work History
Senior Technician
Office Depot
- Troubleshooting and Repair: Diagnose and resolve technical issues with a wide range of products like computers, printers, copiers, and other office equipment
- Responsible for building a team of 4 team members with world class customer service and technical expertise to sale products and services.
- Sales Support: In some cases, provide technical expertise to sales teams to help close deals, answer technical questions, and provide product demonstrations
- Customer Service: Interact directly with customers, providing technical assistance, advice, and solutions to their problems
- Diagnosed problems with provided tools by applying technical knowledge and troubleshooting skills.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Event Sales Representative
HP
- Actively promoting and selling HP's range of products, including laptops, desktops, printers, and accessories
- Providing product demonstrations and answering customer inquiries to guide them towards the right purchase
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Meeting sales targets set by HP INC
- And ensuring customer satisfaction
- Maintaining adequate stock levels of HP products to meet customer demand
- Coordinating with HP and retailers for timely product replenishment, launch and sales
Consultation Agent
Geek Squad
- Greet clients, understanding their technical issues or service requests, and providing initial troubleshooting or advice
- Determining the appropriate service or solution for the customer's problem, explaining the options available, and recommending suitable products or services
- Booking appointments for in-store or in-home services, coordinating with technicians, and ensuring smooth service delivery
- Checking in and documenting customer devices for repair, handling service paperwork, and processing payments
- Geek Squad protection plans and other relevant services to enhance customer experience and generate revenue
- Built rapport quickly and persuaded customers to buy without applying pressure.
Advanced Repair Agent
Geek Squad
01.2023 - Current
- Diagnosing and fixing complex issues with computers, laptops, and iPhones. Including component-level repairs, software troubleshooting, and data recovery.
- Performed regular upgrades to update systems and improve operability.
- Arranged maintenance sessions to discover and mend inefficiencies.
- Assembled, maintained, and repaired system hardware.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Providing excellent customer service by explaining technical problems and solutions in a clear and understandable manner, setting expectations, and keeping customers informed throughout the repair process
- Working collaboratively with other Geek Squad agents and technicians to ensure seamless service delivery
Education
High School Diploma -
CYPRESS LAKES HIGH SCHOOL
5750 Greenhouse Rd, Katy, TX 7744905-2020
HOUSTON COMMUNITY COLLEGE
Skills
- Bilingual (Fluent English & Spanish)
- Natural Deep Voice
- Leadership
- Certified Apple Technician
- Proficient in Microsoft Office and Google Workspace suites
- Customer Service
- Problem Solving
- Creativity
- Time Management
- Technical assistance
- Troubleshooting and resolution
- Communications
Computer configurations
Application software testing
Network testing
Network configuration
Printer setup
Hardware troubleshooting
Issue diagnosis and resolution
Timeline
Advanced Repair Agent
Geek Squad
01.2023 - Current
Senior Technician
Office Depot
Event Sales Representative
HP
Consultation Agent
Geek Squad
High School Diploma -
CYPRESS LAKES HIGH SCHOOL
HOUSTON COMMUNITY COLLEGE
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