Brandon Cervantes
Culver City,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Shoe City
North Hollywood, California
09.2024 - 03.2025
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Cashier
Cava Grill
Los Angeles, CA
01.2024 - 06.2024
- Greeted customers promptly and responded to questions.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Advocate
JLAG Youth Development Department
Los Angeles, CA
06.2023 - 11.2023
- Informed Guests about their status of employment.
- Responsible for filing and organizing documents.
- Greeted Guest and responded to clients questions, request, and any issues in a efficient approach to their concern.
- Hosted charity events for the less fortunate.
Participant
Roots for Peace Program
Los Angeles, CA
06.2022 - 12.2022
- Took field trips to explore the issues and their solutions.
- My peers and I contributed together.
- Shared Ideas to make our community better.
- Gave homeless Resources.
Education
Associate of Science - Project Management
LATTC
Los Angeles, CA06.2026
High School -
Orthopedic Hospital Medical Magnet High School
Los Angeles, CA06.2024
Skills
- Community Engagement
- Time Management
- Team Leadership
- Policies and procedures
- Collaborative team worker
- Customer service
- Inventory management
- Problem solving
- Friendly and professional
- Positive and friendly attitude
- Friendly customer service
- Conflict resolution
Extracurricular Activities
Mecha Club, A student organization that promotes higher education, culture, and history, helps each other academically, and helps guide each other during social and emotional challenges they may face as high school students. STEM Club, This club works on individual projects that incorporate science and engineering elements into it. Cooking Club, 09/01/21, 04/01/22, Learned the basics needs of cooking, which include measuring temperatures, supervising food preparation and maintaining a clean cooking space.
Volunteer Experience
- Advocate, United Housing Los Angeles (ULA) Campaign, Los Angeles, CA, 08/01/22, 09/01/22, Advocate campaign by encouraging others to vote on ballot, Explaining the conditions of the campaign
- Participant, Roots for Peace Program, Los Angeles, CA, 06/01/22, 07/01/22, Took field trips to explore the issues and their solutions, My peers and I contributed together, Shared Ideas to make our community better, Gave homeless resources
Awards
- Honor Roll
- Certificate of Serve Safe License
- CPR License
- Class of 2023 3.3 GPA+
Timeline
Sales Associate
Shoe City
09.2024 - 03.2025
Cashier
Cava Grill
01.2024 - 06.2024
Advocate
JLAG Youth Development Department
06.2023 - 11.2023
Participant
Roots for Peace Program
06.2022 - 12.2022
Associate of Science - Project Management
LATTC
High School -
Orthopedic Hospital Medical Magnet High School