Brandon C. Fletcher
Muskegon,Michigan
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Semi-Truck Driver
JB Hunt Transport
Grand Rapids, Michigan
05.2021 - Current
- Operate Class A commercial vehicle across 4 states
- Transporting freight ensuring on time delivery
- Maintain driver logs in compliance with DOT regulations
- Achieve 300,000 accident free miles
Sales Manager
Aaron's Sales and Lease
Muskegon, Michigan
01.2017 - Current
- Store Operations
- Manage overall sales functions of store- inside and outside sales
- Set and achieve weekly as well as monthly sales goals
- Assist store manager with product ordering, including planning for future sales, events & stock balancing
- Review and close lease agreements as directed by store manager
Semi-Truck Driver
Martin Transportation Service (MTS)
Grand Rapids, Michigan
01.2019 - 05.2021
- Operate Class A commercial vehicle locally within 100 mile radius
- Transporting refrigerated freight with temperature control monitoring
- Maintain driver logs in compliance with DOT regulations
- Achieve 200,000 accident free miles
Department Supervisor
Home Depot
Muskegon, Michigan
08.2017 - 11.2018
- Store Operations
- Train coach and develop associates to ensure customers receive excellent customer service
- Set and achieve weekly as well as monthly sales goals
- Assist with onboarding of associates
Customer Accounts Manager (CAM)
Aaron's Sales and Lease
Muskegon, Michigan
05.2016 - 01.2017
- Manage collections process- conduct daily strategy meetings
- Store Operations
- Help to identify and achieve monthly account goals.
- Key Holder
- Assist with on-boarding of associates
- Store Inventory
Customer Accounts Advisor (CAA)
Aaron's Sales and Lease
Muskegon, Michigan
11.2015 - 05.2016
- Assist CAM in setting and achieving daily revenue and renewal goals.
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Direct immediate contact with customers who have not renewed their lease agreement(s) both in the field and on the phone
Product Technician (PT)
Aaron's Sales and Lease
Muskegon, Michigan
08.2013 - 11.2015
- Perform routine service calls, product exchanges and assist with merchandise returns
- Review product information to ensure to ensure it matches delivery schedule
- Load, Secure and protect product in delivery vehicle and safely transport merchandise
- Assist in field marketing programs
Direct Care Worker
Turning Leaf Rehabilitation Center
Muskegon, Michigan
03.2011 - 05.2015
- Care for adults who are diagnosed with a variety of mental disabilities
- Uphold confidentiality of the residents' and vital information
- Effectively communicate consumer's needs with coworkers
Machine Operator
Adac Automotive
Muskegon, Michigan
01.2010 - 09.2013
- Molding
- Assemble door handles and door panel
Education
Undergraduate - Information Systems
Central Michigan University
Mount Pleasant, MichiganAssociate of Arts - Business
University of Phoenix
Phoenix, ArizonaCommercial Driver's License (CDL) Training -
Muskegon Community College
Muskegon, MichiganDiploma -
Muskegon High School
Muskegon, MichiganVolunteer Experience
Muskegon Middle School, Muskegon, Michigan, 09/01/11, 09/01/13, 7th Grade Girls, Head Coach
Skill Summary
- Microsoft Office
- Data Entry and Record Keeping
- Logistics and Route Optimization
- Compliance Reporting (DOT, HOS, ELD)
- Operational Process Improvement
- Schedule Coordination and Time Management
- ELD software (PeopleNet)
- Customer and Vendor Communication
- Problem Solving and Critical Thinking
- IT Security: Defense against the digital dark arts
- System Administration and IT Infrastructure Services
- The Bits and Bytes Computer Networking
Certification
Google IT Support Certification
Timeline
Semi-Truck Driver
JB Hunt Transport
05.2021 - Current
Semi-Truck Driver
Martin Transportation Service (MTS)
01.2019 - 05.2021
Department Supervisor
Home Depot
08.2017 - 11.2018
Sales Manager
Aaron's Sales and Lease
01.2017 - Current
Customer Accounts Manager (CAM)
Aaron's Sales and Lease
05.2016 - 01.2017
Customer Accounts Advisor (CAA)
Aaron's Sales and Lease
11.2015 - 05.2016
Product Technician (PT)
Aaron's Sales and Lease
08.2013 - 11.2015
Direct Care Worker
Turning Leaf Rehabilitation Center
03.2011 - 05.2015
Machine Operator
Adac Automotive
01.2010 - 09.2013
Undergraduate - Information Systems
Central Michigan University
Associate of Arts - Business
University of Phoenix
Commercial Driver's License (CDL) Training -
Muskegon Community College
Diploma -
Muskegon High School